Universal Banker - Float - Greater Lowell

Santander

(Nashua, New Hampshire)
Full Time
Job Posting Details
About Santander
We are Santander Bank, N.A.– one of the country's top retail banks by deposits and a wholly owned subsidiary of one of the most respected banks in the world: Banco Santander. Our parent company, Santander Group, serves more than 100 million customers in the United Kingdom, Latin America, and Europe. Here in the Northeast, we are a team of 9,800 individuals all committed to a single mission: to help you make progress toward your goals.
Summary
As a member of Santander’s retail banking division you’ll help serve Santander’s retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander’s retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank.
Responsibilities
* Act as primary customer contact position in a Santander branch * Responsible for total customer satisfaction by meeting all the financial needs of a customer: product, servicing, and transactional * Identify the financial needs of the customer at the transaction window, platform desk, in the lobby or during out of the branch sales activities depending on branch needs and customer volume * Accountable to meet all assigned customer service and sales activity goals by executing a model branch day plan that includes outbound phone contact to customers and prospects, in branch and out of branch sales activities, as well as other sales activities as directed * Acquire and maintains customer relationships over the entire lifecycle of the customer by identifying and understanding the financial needs of a customer or prospect * Recommend appropriate solutions to meet customer needs and provides excellent customer service including referrals to a specialist who can assist in meeting a specific need * Ensure error free and accurate completion of all customer requests including: account openings, loan applications, servicing requests, loan closings, and routine bank transactions * Develop and deepen customer relationships by demonstrating ownership and resolving customer problems efficiently, and by turning servicing requests and routine transactions into sales opportunities * Gain in depth knowledge of the different banking channels and promote opportunities to introduce the multichannel customer to these capabilities * Execute all sales, servicing and banking transactions accurately; following all compliance and security procedures, and will balance cash drawer within balancing guidelines
Ideal Candidate
* At least 6 months of cash handling experience * At least 2 years of sales or referral experience in a goal or incentive-based environment * At least 2 years of customer service experience

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