Senior Teller

Citizens Financial Group

(Salem, New Hampshire)
Full Time Evenings Weekends Travel Required
Job Posting Details
About Citizens Financial Group
Citizens Financial Group, Inc. is one of the oldest and largest financial services firms in the United States. Headquartered in Providence, Rhode Island, where its roots date back to 1828, Citizens offers retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions.
Summary
As a Senior Teller you are a part of a dynamic team providing outstanding customer service, accurate and efficient transactions, is a great listener and ensure every customer interaction is memorable and the best part of their day. You will get to know the customer, anticipate their needs, help provide solutions to their questions and end every interaction with appreciation for their business. Bring a positive energy and smile to Citizens every day while delivering the best personalized experience. Success in this role can lead to both short and long term career opportunities in Retail, Business Banking or Wealth Management, including, but not limited to, Universal Banker, Small Business Specialist, Licensed Banker and Branch Management.
Responsibilities
* Go above and beyond for customers: Aspire to deliver world class customer service * Drive sales through service: Achieve sales and referral goals by developing a positive customer experience and understanding customers’ financial goals. * Build book of business: Proactively seek ways to develop and expand customer relationships in order to contribute towards the branch success * Bring a positive energy and confidence to Citizens Bank every day. * Present a professional appearance : You are the face of Citizens
Ideal Candidate
**Qualifications** * 1 year teller experience or equivalent * Minimum 6 months cash handling experience in a retail or banking environment * Minimum 6 months of demonstrated customer service, recommending and referring products & services * Ability to work branch hours, including weekends and some evenings * Excellent communication skills * Listening & problem solving skills * Proficient in computer skills * Ability to travel for trainings or other branch locations. * Sr Teller Float positions are required to travel to designated locations within the region **Preferred Skills/Experience:** Teller/Banking experience **Education, Certifications and/or Other Professional Credentials:** High School Diploma or equivalent required **Success Factors** Knowledge, skills & abilities that typically lead to success in the job include: * Seeking and acting on feedback * Personal accountability * Customer service * Risk acumen * Attention to detail * Retail banking * Cross selling * Front office customer management * Transaction processing * Teller accuracy and compliance
Compensation and Working Conditions

Working Conditions

Hours per Week: 40 Work Schedule: Varies

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