Personal Banking Representative

We are Santander Bank, N.A.– one of the country's top retail banks by deposits and a wholly owned subsidiary of one of the most respected banks in the world: Banco Santander. Our parent company, Santander Group, serves more than 100 million customers in the United Kingdom, Latin America, and Europe. Here in the Northeast, we are a team of 9,800 individuals all committed to a single mission: to help you make progress toward your goals.

As a member of Santander’s retail banking division you’ll help serve Santander’s retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander’s retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank.

* Develops and maintains customer relationships by selling Bank products and providing excellent customer service * Expands and retains customer relationships, actively cross sells and resolves customer problems quickly and efficiently * Meets all goals and actively participates in all sales activities in the branch * Acquires and retains customer relationships by providing relevant solutions to meet customer needs * Develops and deepens customer relationships by providing outstanding customer service following a focused cross-selling strategy * Meets all sale goals and actively participates in all sales activities in the branch by engaging in a personal weekly sales activity plan

* A minimum of 1 year experience selling products and/or services in an incentive based environment * A minimum of 1 year of customer service experience * Skilled in uncovering customer needs and providing relevant customer solutions in proactive and reactive scenarios * Skilled in optimizing sales opportunities to existing and walk-in customers * Exceptional customer service skills, client first approach * Strong analytical and problem solving skills * Strategic planning skills and ability to build successful sales plans