Branch Manager

We are Santander Bank, N.A.– one of the country's top retail banks by deposits and a wholly owned subsidiary of one of the most respected banks in the world: Banco Santander. Our parent company, Santander Group, serves more than 100 million customers in the United Kingdom, Latin America, and Europe. Here in the Northeast, we are a team of 9,800 individuals all committed to a single mission: to help you make progress toward your goals.

Manages the delivery of Customer First Service Excellence. Responsible for the administration of sales, service, operational efficiency, risk applications, internal control and HR management activities to meet bank objectives for the branch. Develops a culture within the branch in which quality and continuous improvement on all performance accountabilities are understood and utilized by all employees. Ensures the team is focused on the acquisition of new business and personal relationships and the retention and expansion of existing relationships.

Analyzes branch expenses and implements strategies to reduce overhead. Directs the development, implementation and use of productive sales strategies and techniques, generating additional bank business through any mean or channel provided by the Bank. Focuses on increasing Bank products and services, sales, number of clients, its business relation with the bank and always following the established policy and procedures. Formulates and executes a customized team plan to acquire new, retain and grow existing SME and personal relationships, managing the Business & Personal Clients portfolio. Manages, coaches, directs and motivates every branch team member to promote and maximize sales opportunities. Oversees CCG/BCG tool and manages employees sales initiative. On the SME side and along with the BBR, focuses on companies with revenues less than $3.0 Million, performing significant calling activity on existing SME customers, prospects and Centers of Influence, to develop new business and to retain or expand. Participates in branch functions and community activities to promote bank's image and growth ensuring that the Bank maintains a strong local presence. Takes responsibility for delivering Customer First Service Excellence which meets and exceeds the customers' expectations. Is responsible for managing branches Tier 1, ensuring that branch and Team Members meet or exceed their goals.

**Qualification:** * More than 7 years in a supervisory or managerial role. * Proven track record of excellent sales management in a financial service. **Education:** * F-Bachelors or Equivalent. **Experience:** * At least 7 years Specialized Knowledge Ability to manage, supervise, instruct and coach; ability to meet deadlines; make independent decisions and utilize sound judgment. * Advanced knowledge of all Retail and Small business products and services and fluency in business acumen and in SME credit. * Highly motivated and competitive with proven leadership quality and very goal driven. * Understands all appropriate polices and procedures and process that impact work activities. **Management Scope:** * Manage Team Members.