Laboratory Outreach Services Supervisor

At Reading Health System, advancing your health and wellness is our mission. When you enter our facilities, you can expect the highest quality healthcare in the region, as well as access to cutting-edge technology and experienced, caring medical professionals.

Careers at Reading Health System offer a highly collaborative setting, where individuals from every medical, professional, and service discipline work together to provide patients and their families with an experience beyond compare.

* Supervises the daily operations of Outreach Patient Service Centers, ensuring adequate staffing at all outreach collection sites; this includes monitoring patient wait times and satisfaction. * Responds and assists in the correction of client and patient issues or concerns. * Serves as a liaison and resource to central receiving staff in problem solving activities related to outreach specimen collection and processing. * Serves as a liaison between the outreach staff and the billing department ensuring that the collection and entering of patient information follows established procedures/standards. * Responsible for ensuring adequate supplies and consumables needed for the operation of the Patient Service Centers. * Evaluates new procedures, technology, or safety devices to maintain state of the art laboratory performance and capability, monitoring opportunities for increased efficiency and cost containment. * Collaboratively develops and implements technical orientation programs for Outreach staff and coordinates continuing education to ensure quality development. * In conjunction with the Phlebotomy management team, prepares work schedules for the patient care center to ensure adequate staffing, as well as responsible for all payroll functions. * Ensures all standard operating procedures and practices adhere to federal and regulatory agency standards (CLIA and JCAHO). * Works collaboratively with the laboratory management team on the collection of quality assurance data and the identification for opportunities for improvement.

**Education Requirements:** * High school diploma or GED required. * Bachelor's or Vocational/Technical Degree in Medical Technology or related field preferred. **Postition Requirements:** Experience and Skills * 1-3 years of laboratory hospital experience required. * 1-3 years of customer service experience, outreach service experience, or marketing experience is preferred. * 1-3 years of phlebotomy experience is preferred. * 1-3 years of supervisory or leadership experience is preferred.