Financial Counselor Team Lead

Headquartered in Franklin, Tenn., Parallon is a leading provider of healthcare business and operational services. Parallon partners with hospitals and healthcare systems to improve their business performance through best practices in a broad portfolio of services, including revenue cycle, group purchasing (via HealthTrust), supply chain, technology, workforce management and consulting.

The Financial Counselor Team Lead is responsible for providing feedback on daily Financial Counseling processes and staffing issues to the Patient Access Supervisor/Manager. Provide assistance to staff level employees as necessary to insure compliance with department policies and procedures. Assist supervisor/manager with staffing, report reconciliation, QA process and other duties as assigned.

* Function and excel in the Financial Counselor capacity in addition to Lead duties. * Oversee the daily activities of the Financial Counselors to ensure department standards are met. * Proactively researches accounts from initiation through completion to identify liabilities and provide recommendations for operational opportunities utilizing critical thinking skills * Initiates Case Management engagement daily on the status of all accounts * Builds strong professional relationships with ancillary departments to foster teamwork approach for resolving account issues timely * Interact with San Antonio Shared Services and the Pre-Admissions department to ensure patient accounts are accurate prior to billing * Work closely with physicians and outside agencies in helping patients with insurance coverage * Interacts with family memebers as needed, in a customer-friendly atmosphere * Assist with resolving patient concerns * Actively seeks ways to control costs without compromising patient saftety or quality of care of the services delivered * Understands and applies accurate collection calculations and strategies for account management * Applies accurate and detailed documentation to ensure reimbursement of account claims * Maintain productions/QA statistics and report results to Supervisor/Manager * Understands and adheres to regulartory requirements * When appropriate, relieve staff members * Assume on-call responsiblitieis to insure adequate staffing and problem-solving * Assist leadership in educating and training staff of changes pertinent to their role and to insure all department policies and procedures are followed * Act in capacity of sueprvisort in his/her absence, and inform Sueprvisor of all issues upon his/her return * Other duties as assigned

**Knowledge, Skills & Abilities** * Communication - communicates clearly, proactively and concisely verbally and in writing * Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations * PC skills - demonstrates proficiency in PC applications as required * Policies & Procedures – demonstrates knowledge and understanfding of organizational policies, procedures and systems * Basic skills – able to perform basic mathematical calculations, balance, and reconcile gifures, punctuate properly, spell correctly and transcribe accurately **Education** * High school diploma or GED preferred **Experience** * 3 years Financial Counselor experience preferred