Financial Counsel Coliseum

Headquartered in Franklin, Tenn., Parallon is a leading provider of healthcare business and operational services. Parallon partners with hospitals and healthcare systems to improve their business performance through best practices in a broad portfolio of services, including revenue cycle, group purchasing (via HealthTrust), supply chain, technology, workforce management and consulting.

Reviews alpha census daily and visits in-house patients; collects estimated patient liable amounts; works closely with outside agencies to ensure patient coverage.

* Visit all self-paying patients in-house * Provide estimates to patients and/or physicians as requested * Generate insurance verification and precertification reports daily and follow up with case management and insurance verification departments as appropriate * Post ER and Patient Access deposits into PA system * Contact insurance companies for patient benefits and precertification requirements * Review alpha census daily for visits exceeding the original length of precertification and work closely with utilization review for concurrent certification * Assist patients with payment arrangements and charity applications * Work closely with outside agencies in helping patients apply for Medicaid and state aid * Maintain insurance files regarding updates and changes * Forward problems or concerns to Patient Access Manager * Enter pertinent insurance information into CPCS and prorate account * Enter notes into the collections system for all patient encounters * Maintain professional image and implement excellent customer service to customers * Complete financial analysis and collect estimated patient liabilities * Follow up with patients for necessary signatures if they were incomplete at time of hospitalization * Consistently receive and receipt payments from patients for hospital services in accordance with internal cash control procedures * Interact with Patient Account Services Insurance Verification Department in establishing up-front payment arrangements with patients * Attends in-service presentations, and completes mandatory education week, including but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA standards. * Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues.

**Knowledge, Skills & Abilities** * Communication - communicates clearly and concisely, verbally and in writing * Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations * Interpersonal skills - able to work effectively with other employees, patients and external parties * PC skills - demonstrates proficiency in PC applications as required * Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems * Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately **Education** * High school diploma or GED required **Experience** * At least one year of collections experience required * Relevant education may substitute experience requirement