Business Analyst

Navigators Insurance Services (NIS) is formed in San Francisco, CA, to underwrite non-marine insurance for various insurance companies, including Navigators Insurance Company.

• Serve as the liaison between various business units and the IT Department.
• Analyze business needs by examining the current processes, defining new processes, identifying problems and offering solutions.
• Document and translate business requirements into systems specification documentation including use cases, wireframes and workflow diagrams.
• Collaborate with developers to determine functionality options and associated level of effort and to communicate any tradeoffs between usability and cost to the business units.
• Work with stakeholders across all business units, subject matter experts and third party entities, reconciling conflicts and presenting information in a manner the business units can review and approve.
• Provide production support to end users and assisting the help desk in resolving issues in a timely manner.
• Facilitate successful implementation by working with the project managers to develop project plans, interacting with the Quality Assurance Team to resolve issues and coordinating/managing the User Acceptance Testing effort.

• Minimum 5 years of experience in business analyst role or project manager/business analyst role.
• Project management experience is a plus as well as vendor management.
• Solid understanding of the Quality Assurance process and experience with creating/executing test cases and logging application defects.
• Excellent organizational skills with the ability to effectively prioritize and gather requirements for multiple initiatives simultaneously.
• Ability to work independently as well as in a team environment.
• Insurance industry experience is preferred; Property & Casualty Insurance knowledge a significant plus
• Detail Oriented
• Technical and Database knowledge with an understanding of computer programming
• Strong skills in Visio, Excel, Word and PowerPoint
• MS Project
• Excellent communication skills, both oral and written, with a strong customer service orientation.