Business Analyst - Lender Services

You're appreciated for the diversity of ideas and unique skills you bring to National General Insurance because they are essential to our success. Hard work and dedication are among your greatest strengths and it shows. Working here means you have the opportunity to be part of an empowering professional environment where all team members are valued for their unique talents and contributions.

Works directly with the Business Unit, IT, the client and other internal departments to analyze, understand and document business requirements and implement solutions. Continuously strives to improve efficiency, reduce costs, ensure compliance with regulations, and work cooperatively and jointly to provide clients with quality service. Successful candidates will offer a strategic perspective, sound business judgment, deep analytical capabilities, and a collaborative working style. They will possess strong intellectual curiosity, and a passion for achieving practical business impact.

• Research and analyze system and manual processes and prepare written recommendations for changes and/or improvements; work with various groups to ensure successful implementations.
• Manage small to medium projects, following standard project management methodology.
• Support Project Managers by performing Business Process Reviews.
• Assess, write and communicate business requirements and functional requirements, evaluate and approve technical requirements, develop test plans, test according to those plans and assist with the system design to ensure system functionality. Identify affected parties. Notify and educate involved groups.
• Manage system testing to ensure thoroughness and accuracy. Conduct system and user testing as required to verify system continuity and integration as well as functionality.
• Perform detailed ad hoc analysis. Organize and write reports.
• Develop and write procedures for newly designed processes or systems.
• Answer questions regarding system functionality and processing procedures and issues.
• Support Business Unit during implementation of new clients and services, including ad-hoc training as needed.
• Serve as lead to Business Analysts I.

• Experience in process oriented business. Consulting experience preferred.
• Three to Five years in insurance and/or mortgage servicing industry preferred.
• Bachelor's Degree from an accredited school or relevant experience.
• Working knowledge of development and testing methodologies and techniques.
• Familiarity with basic project management methodology and ability to utilize project management skills when needed.
• Analytical abilities. Must be capable of breaking problems into component parts and addressing each individual issue in order to develop an appropriate and thorough solution.
• Interviewing skills as related to requirements elicitation, data gathering.
• Self-motivated, deadline-driven, ability to support multiple projects with competing priority.
• Attention to detail with the ability to understand how a process fits into the overall business model.
• Conduct research and analysis with minimal supervision.
• Strong written and verbal communication skills with ability to influence others and negotiate effectively.
• Solid interpersonal, facilitation, negotiation, and conflict-management skills
• Demonstrated critical thinking skills with a disciplined mindset.
• Demonstrated leadership skills.
• MS Office Suite, including Visio diagramming software.
• Ability to think strategically.
• Ability to effectively communicate with other employees and clients at all levels of the organization.
• Ability to complete assignments with independent thought and action within the scope of specific assignments.
• Ability to understand technical functionality and documentation and produce non-technical documentation.
• Ability to work in a fast paced environment.
• Ability to synthesize large amounts of data and draw conclusions from data gathered.
• Ability to identify potential problems and escalate as needed.
• Able to work well in a fluid environment, flex with change and tolerate ambiguity
• Produce written documents with clearly organized thoughts using proper English construction, punctuation and grammar.
• Available for occasional short-term business travel.