Customer Service Representative

Full Time
Job Posting Details
About National Corporate Housing
National Corporate Housing Inc. is a privately held corporation headquartered in Denver, Colorado. Founded in 1999 by Tom Atchison, whose professional experience spans the hotel, real-estate, insurance housing, and temporary housing industries, National Corporate Housing provides temporary housing throughout the United States, Canada, Asia Pacific, Europe and the Gulf region.
Summary
National Corporate Housing is looking for an experienced Customer Service Representative. This individual will handle all customer service issues pertaining to an in-house customer. This individual will clarify customer needs and resolve issues in a timely manner. Essential to this role are proven customer service skills, telephone presentation skills, excellent writing and listening skills.
Responsibilities
* Model branded exceptional customer service and sales skills that others will respect and emulate. * Respond to inbound calls and emails from customers and market associates in order to clarify, confirm and support customer service response needs. * Inspect each unit and take a complete inventory just prior to resident’s scheduled move in. * Identity problems and have them corrected before releasing the unit. * Oversee key control for units inspected. * Assist with unit set-up and tear down as needed. * Conduct monthly housewares inventory. * Purchase inventory/supplies locally as directed. * Represents the Company in a professional manner at all times. Consistently maintains a professional courteous attitude when dealing with residents, coworkers and the general public. * Advocate for the customer’s needs through consistent follow up and follow through of service requests. * Daily communication with staff and flexibility for last minute changes needed. * Ability to work independently to manage and prioritize work flow. * Performs other duties as necessary.
Ideal Candidate
* Technical or Business Degree preferred * 1-3 years of business experience * Strong verbal and written communication skills * Strong attention to detail * MS office skills
Compensation and Working Conditions
Benefits Benefits included

Additional Notes on Compensation

Competitive Compensation, Health, Dental and Vision insurance, 401K plan. Paid time off, Wellness program.

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