Computer Support Specialist I or II

Montana State University, the state's land-grant institution, educates students, creates knowledge and art, and serves communities by integrating learning, discovery and engagement.

This position is responsible for technical planning, design, construction, training, and support activities for technology- enabled classrooms and meeting rooms on the MSU-Bozeman campus. The person in this position manages audio/visual (A/V) equipment and software installed in technology-enabled classrooms and meeting rooms; provides technical support for faculty, students, and others in the daily use of classroom and meeting room A/V equipment and instructional software; consults with faculty, campus planners, and architects on equipment needs for classroom and meeting room installations and modernization projects; conducts individual training and group workshops to orient faculty and staff to the use of technology installed in classrooms and meeting rooms. Duties and Responsibilities 1. A/V Equipment and Software Management 2. Manage A/V equipment and software installed in technology-enabled general classrooms and meeting rooms. 3. Maintain and track equipment inventory. 4. Monitor technology-enabled classrooms and meeting rooms to determine maintenance needs, equipment replacement needs, and/or identify enhancement opportunities for these rooms. Provide proactive hardware and software maintenance and updates. 5. Develop and maintain user documentation for operation of classroom and meeting room A/V equipment and software. Customer Support 1. Provide technical support for faculty, students, and others in the daily use of classroom and meeting room A/V equipment and instructional software. 2. Communicate with technical and non-technical personnel. 3. Research and interpret technical documentation. 4. Analyze, troubleshoot, diagnose and resolve A/V equipment problems. 5. Solve problems through analysis and deductive reasoning. Installation 1. Consult with faculty, campus planners, and architects on equipment needs for classroom and meeting room installations and modernization projects. 2. Plan, design, and install A/V instructional technology solutions in MSU classrooms, labs, and conference rooms. 3. Research and recommend new A/V technologies and instructional applications. 4. Install classroom A/V equipment, control systems, and software. 5. Accurately track and record time and materials for consultations. 6. Bill for work performed. 7. Develop cost estimates for new installations. Training 1. Conduct individual training and group workshops to orient faculty to the use of technology installed in classrooms. 2. Collaborate with users and other departments to provide training on the effective use of A/V equipment, instructional hardware and software, and related topics. Security Responsibilities 1. Follow information security best practices and abide by University security policies and the guidance of the Enterprise Security Group. 2. Positively communicate and encourage security best practices throughout campus.

Required Qualifications – Experience, Education, Knowledge & Skills 1. Minimum of two years (Level II) / six months (Level I) of education and/or experience in the installation and maintenance of A/V equipment or an equivalent combination of relevant education and experience. 2. Experience with A/V equipment and control systems and best practices associated with installation, configuration and operation of A/V equipment and best practices associated with the operation of installed A/V equipment and software. Preferred Qualifications – Experience, Education, Knowledge & Skills 1. Experience with hardware and software installed in technology enhanced classrooms. 2. Experience with effective training methods and material design. The Successful Candidate Will - Have the ability to handle multiple tasks while working under pressure and deadlines. - Be proactive in seeking ways to improve the services and hardware provided in A/V equipped facilities. - Have the ability to write clear and effective technical documents. - Have the ability to be self-organization and effectively manage time. - Have the ability to work productively in a collaborative environment with diverse constituents. - Have the ability to exercise good judgment. - Have the ability to provide excellent customer service. - Have the ability to exercise initiative - Have the ability to work well under pressure and to effectively diagnose and troubleshoot problems in a short time period. - Have the ability to communicate effectively with a wide variety of users at many different skill levels. - Have the ability to prioritize work load and be responsive to user requests for support. - Have the ability to think intuitively and analytically to break down and resolve problems. - Have the ability to collaborate with team members, staff, and customers. - Have the ability to develop and adapt existing and new technologies to meet the needs of the user community. - Have the ability to effectively communicate both verbally and in written form. - Have the ability to recognize potential impact of emerging technologies on the organizational environment. - Have the ability to read, understand, apply and follow high-level policies and guidelines. - Have the ability to communicate IT practices to a wide range of constituents. Physical Demands - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required. - This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time. - Must use a monitor, keyboard, and mouse for long periods of time. - English language proficiency required. - Must transport computer equipment weighing up to 100 lbs. - Must climb ladders and carry equipment up a ladder up to 30 feet off the ground. - Must bend, stoop, and maneuver in crawl spaces, ceilings, mechanical rooms, and other unfinished spaces.