Customer Experience Analyst

MM.LaFleur is a fast-growing professional womenswear company based in New York City. We aim to be the go-to wardrobe solution for modern women of purpose. How? By delivering luxury-quality clothing via a seamless, direct-to-consumer stylist experience.

• Grow and develop our customer base through one-on-one interactions, with a focus on exceptional service
• Use feedback to create new systems to engage existing customers, and help develop the MM Customer Journey
• Track design and fit-specific feedback and work with our design team to incorporate it in future designs
• Learn to be a stylist; based on profiles and feedback, suggest and style products for your customers
• Participate in fashion tech development program and cross-functional rotations with variety of opportunities for growth, e.g. data analytics, user experience, stylist leadership, technical product management

• Incredible organizational skills and a proven track record of execution on tasks
• A ruthless pursuit for an error-free world (e.g. no tpyos)
• An ability to connect, feel empathy for, and interact easily with those around you