Sales Development Representative

Medallia is the customer experience management company. Founded in 2001, the company is trusted by the world’s leading brands including Verizon, Macy’s, Sephora, Honeywell, Four Seasons, Sodexo, and Mercedes to improve customer experiences. Medallia’s Software-as-a-Service (SaaS) application enables companies to capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action everywhere.

You will be responsible for engaging with executives at some of the best companies in the world. You will build the foundation for Medallia’s future success by driving new sales opportunities through innovative campaigns and events.

* Develop subject matter expertise in Customer Experience Management to best support and coach our customers and prospects (including, completing all training certifications provided by Medallia) * Build key relationships and collaborate with field sales representatives on their respective territory accounts to continuously generate new pipeline through account research, strategy, and outreach * Establish rapport and build strong relationships with all levels of stakeholders, including senior executives (VPs, SVPs, EVPs) * Research and understand the needs of our clients, prospects, and customers, and effectively communicate Medallia’s value proposition * Own documentation with our prospects, including capturing use cases, lead scores, purchase timeframes, and next steps * Prioritize opportunities and mobilize the appropriate internal resources to help accelerate our sales cycles * Partner with Marketing on driving attendance to events, tradeshows, webinars, and conferences * Generate, retain, and engage a high volume of new leads in a timely manner * Manage and appropriately forecast your leads using SalesForce.com * Qualify inbound leads coming through the sales line and “contact us” forms

**Minimum Qualifications** * Bachelor’s Degree or equivalent work experience * Strong written and oral communication * At least 1+ years of sales experience * Must be flexible to travel to regional training courses and events **Preferred Qualifications** * 6+ months of experience in Enterprise B2B software/SaaS sales a strong plus * Excited about learning CEM and discovering where customers are in their journey * Interest in working at a fast-paced, high-growth, sometimes nebulous company * Ability to engage with customers and prospects at every level of the organization - from the frontline to the C-Suite