Partner Marketing

Medallia is the customer experience management company. Founded in 2001, the company is trusted by the world’s leading brands including Verizon, Macy’s, Sephora, Honeywell, Four Seasons, Sodexo, and Mercedes to improve customer experiences. Medallia’s Software-as-a-Service (SaaS) application enables companies to capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action everywhere.

Reporting to the head of Customer Experience Strategy and Marketing, and in close collaboration with the Head of Global Alliances and of Global Sales, you will build, oversee and execute a range of partner marketing functions and will cross-functionally collaborate regularly with our marketing team, global Institute, sales team and executive team. You will also have dedicated support to bring leverage to your expertise and entrepreneurism for maximum impact and agility.

* Create an integrated global plan and execute on it (e.g., integrated marketing activities, scaleable program infrastructure) * Work with Alliances to develop a scaleable model across partner types (e.g., marketing assets) * Work with Sales to accelerate and capture success stories from joint wins (e.g., testimonials) * Work with Marketing to ensure joint-marketing of wins and findings/insights (e.g., co-publications, webinars) * Drive critical relationships with each partner to establish marketing execution on a global basis (e.g., dedicated partner staffing aligned with Medallia) * Support development of Alliances and senior executive relationships with key partner leaders (e.g., structuring agenda for practice leader discussions) * Details within the items above will be explained in person

* 5+ years work with a partner organization and/or alliance department and/or partner marketing team * Understanding of consulting, market research & related professional service business models/leader firms * Understanding of Saas and/or customer experience programs and related areas * Strong ‘relentless forward movement’ orientation - need to be able to ‘put points on the board’ creatively * Strong written and oral communication skills * Demonstrated initiative and follow through in a fast-paced, fluid environment * Should be able to make a team better - including learning from personal mistakes and mistakes of others