On - Site Technical Services Engineer

Mechdyne is one of the world's leading providers of innovative visual information technologies. We bend technology to our will in ways that transform complex data into insights and ideas. To ensure our clients succeed, we provide comprehensive, customized solutions that include consulting, software, technical services, and hardware integration.

Our systems and technology support client efficiency, collaboration, and interaction. This position requires robust attention to detail and unwavering customer service while ensuring that up-time and functionality of the installed technology are not affected. The chosen candidate will be located at our client’s facility. Also, they will be responsible for supporting advanced collaboration systems for energy industry professionals who rely on this equipment to make business decisions. Mechdyne is looking for audio/visual (A/V) and information technology (IT) professionals who are interested in driving and supporting client success.

* Work hands-on with cutting-edge technology, including video conferencing, high performance computer graphics applications, computing equipment, networked visualization, streaming video, fiber-optics communications, analog signal transmission equipment, meeting space control systems, and facilities integration * Test and evaluate new technology and methods of implementation, for everyday and new-to-market devices * Work hand-in-hand with specialists at client facilities to ensure they are able to make immediate and critical decisions while using the technology without having to worry about down-time and functionality * Grow professionally through ongoing training, certification programs, and continued learning * Enjoy variety in your work, which includes elements of customer service and interaction, hands-on equipment setup, trouble shooting, and repair * Provide regular tracking and reporting in the company’s issue resolution software system

**Qualification:** * Educational degree/certificate or equivalent experience in IT services or AV systems administration * Minimum of 2 years of hands-on technology hardware troubleshooting experience * Minimum of 2 years of experience in technical support * Experience with ticketing and issue tracking * Solid and demonstrable experience and skill in building client relationships **Additional experience with the following would also be desirable:** * Teleconferencing and Video Conferencing management * Projection technology management and maintenance * ITIL Framework certification * Generic Software and Linux troubleshooting experience * Audio system installation and calibration