Coordinator Technical Services

The University of Central Oklahoma prepares future leaders in an opportunity-rich environment. Located in Edmond, Central is one of the top public? universities in Oklahoma City's thriving metropolitan area.

Ensure the proper day-to-day operation of technology applications and equipment. Provide assistance in resolving technology support issues. Perform installations, repairs, upgrades, backups, and other maintenance tasks. May have expertise in commonly used business applications.

- Provides immediate on-site classroom support for the Forensic Science Institute when issues are reported during normal working hours. - Provides extended weekday and weekend remote support as required while on call, including on-site support if necessary. Extended support hours are from 7:00am to 10:00pm on weekdays. Weekend extended support hours may vary based on events scheduled. Extended support hours are subject to change. - Provides remote and on-site support for UCO-owned/leased computer hardware, software, and multimedia technologies. - Hires, schedules, trains, and manages student employees to provide supplementary support and quality assurance of classroom computer and multimedia technology throughout the day, as well as during evenings and weekends. - Responsible for computer builds/rebuilds, hardware replacement, data migration, and hardware/software disposition/surplus (including the destruction of data on storage media). - Performs entry-level Windows Server system administration as needed on departmental servers. This could potentially involve setting up network printers, file shares, websites, etc. - Translates technical issues so that non-technical personnel can understand these issues. Provides ad-hoc training as necessary, and provides scheduled training at various times of the year for faculty and staff on the use of classroom technology. - Maintains a customer-service attitude at all times. Responsible for ensuring that the student employees managed by this position also maintain a customer-service attitude at all times. - Continually updates skills and knowledge relative to the position and the technology industry. Utilizes resources that are freely available online and elsewhere. If necessary, requests and provides adequate justification for formal training. - Recommends and implements policies and procedures for all labs and classrooms within the Forensic Science Institute. - Provides support and installation of hardware and software in the labs, classrooms, public areas, and on individual UCO-owned employee computers. - Troubleshoots complex problems with hardware and software in the labs, classrooms, and other departmental computers. - Performs repairs and routine maintenance on computer and multimedia equipment and arranges for vendor repair service as needed. - Recommends and implements physical security solutions for classroom, lab, and other publicly accessible technology. - Ensures that appropriate restrictions are in place to secure operating system and application software in the classrooms and labs so that the software can be used as needed without individuals being able to change the configuration. - Evaluates, recommends, and coordinates the purchase of computer hardware, software, and multimedia technology. Reviews technology purchase requests and follows procedures to obtain approval from OIT and Legal Services. - Maintains a current inventory of all computer and multimedia hardware, as well as all purchased software that is not managed by OIT, to facilitate required annual inventory reporting to the State of Oklahoma. - Maintains records for software licenses and keys, license agreements, contracts, and maintenance agreements. Maintains vendor sales and service contacts and provides timely notification to FSI staff to ensure maintenance agreement renewals. - Coordinates and manages vendor installation of wiring, mounting of projectors, and other such scenarios involving technology in which the work is outside of the scope of this position. - Manages digital signage implemented within the Forensic Science Institute. Duties include hardware and software configuration and troubleshooting, as well as end-user training and support. - Assists with any issues related to classroom capture. Obtains support from the vendor and/or the OIT Technology Resource Center when required. May provide limited hardware/software support and end-user training/support. - May provide some level of support for specialized forensics equipment and/or software. This would likely only involve acting as the technical contact/liaison when contacting the vendor to report a hardware or software problem. - The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. - While performing job duties, this position may be exposed to confidential information, especially in relation to investigations handled by the AT&T Digital Evidence Laboratory (Law Enforcement Task Force) housed within the Forensic Science Institute. Any disclosure of such information to other parties will result in immediate termination.

**Experience Required** - Requires a associate’s degree in MIS or related field plus 6+ years of relevant work experience OR 8+ years of equivalent work experience that provides knowledge of and exposure to fundamental theories, principles, and concepts. - Requires 1+ year higher education experience and/or 1 year UCO experience. **Experience Preferred** - Experience with Microsoft Outlook/Exchange, Windows servers, Active Directory and Group Policy, scripting, deployment software, LINUX/UNIX, backup software, and network printers. Supervisory experience. - Experience with digital signage and classroom capture solutions. **Knowledge/Skills/Abilities** - Demonstrated knowledge of personal computer hardware and software, including Microsoft operating systems and Microsoft Office applications. - Excellent computer, communications, and supervisory skills. - Ability to analyze, evaluate, and solve system-related problems. - Maintains courteous attitude in dealing with students, faculty, staff, and visitors in a high traffic environment. - Must be self-motivated, detail-oriented, and continually strives to provide excellent support. - Ability to learn software and operating environments quickly and thoroughly. - Ability to research, design, coordinate and manage the implementation of various classroom and lab technologies, as well as support and provide training on such technologies once implemented. - Should have some knowledge of most areas applicable to information technology and multimedia technology in order to architect, implement, and support future technology solutions.