Inbound Sales Development Representative

Lithium delivers awesome digital customer experiences at scale for the world’s biggest brands including Airbnb, AT&T, Sephora and Spotify. Comprising Social Media Management and Communities, the Lithium engagement platform enables brands to manage multiple digital touchpoints, facilitate millions of conversations, and drive smarter decisions through data – connecting customers, content and conversations at the right digital moment.

Our Inbound Sales Development (ISDR) organization is a mission-critical arm of Lithium's field-facing organization, serving as the tip of the spear into our most strategic accounts and sourcing over 60% of the company's revenue. Upon hiring, the ISDR will handle telephone, email and web-based interactions with prospective Lithium customers. In this role, you will respond to sales inquiries and manage marketing leads from multiple channels to qualify prospects for our Account Executives.

• Achieve assigned pipeline target by selling Lithium’s complete product platform
• Answer incoming calls and emails in relation to sales inquiries
• Work with the Marketing department to nurture and qualify leads from various marketing sources advertising, web, events, etc.
• Manage and prioritize your leads according to prescribed service level agreements (SLAs)
• Learn and stay abreast of Lithium’s value proposition, product features and common sales objections to develop compelling email responses and handle initial discovery calls independently
• Track and monitor your activities and pipeline development in the appropriate tools provided to the sales team
• Monitor and report on your quota attainment on a monthly, quarterly and annual basis

• BA/BS required, preferably in business or marketing
• High energy with a positive attitude
• Demonstrated self-starter mentality
• Exceptional interpersonal and critical thinking skills
• Willing and capable to execute a large volume of inbound leads
• Professional and polished demeanor
• Familiarity with Salesforce.com and Outlook, exceptional writing and communication skills.