Showroom Manager

Knot Standard

(San Francisco Bay Area)
Full Time
Job Posting Details
About Knot Standard
Knot Standard is a luxury custom menswear company with one goal; to consistently offer premium service, selection combined with tradition and classic tailoring, for our client and his personal stylist to create the lifestyle he desires. To date, we operate seven appointment-only showrooms in New York, Chicago, D.C., Houston, Austin, Dallas, and San Francisco, in addition to our e-commerce based business.
Summary
We are seeking extremely personable & professional Showroom Manager to join Knot Standard and spearhead our fast, reliable growth across our showroom and e-commerce businesses. The Showroom Manager role is a full-time position reporting to the National Director of Sales, responsible for overseeing the daily operations in the showroom to ensure the highest levels of customer service and satisfaction. Ultimately, this role is responsible for creating a top-tier, luxury retail environment.
Responsibilities
* Manage showroom sales and customer service * Assist in hiring, training, and managing qualified Style Advisors for showroom * Give direction and feedback to Style Advisors on an ongoing basis and complete performance reviews, create opportunity for them to utilize their strengths, and catch any potential issues to correct * Develop detailed knowledge base on all mills, customization, and product, and keep up to date on new products and technologies. * Address and resolve any escalated customer issues regarding product or service * Manage showroom maintenance & accessory inventory * Ensure the sample department is clean, organized, and a safe work environment * Manage events calendar & assist in execution for the San FranciscoShowroom
Ideal Candidate
**What We’re Looking For** * Bachelors Degree relavant to the position or industry * Direct sales experience – creative & strategic in approach * Consumer or Retail Management experience * World-class communication and pipeline management skills * Prior affiliation with successful customer-facing businesses, preferably in the retail or luxury industries * Knowledge and/or passion for the menswear industry and an understanding of the competitive market **Who You Are** * Enjoyable, personable, fun to be around with a great sense of humor * Independent decision maker with the ability to manage others * Strong eye for detail & organizational skills * Excellent communication & interpersonal skills - written and verbal * Results-oriented with the ability to balance other business consideration
Compensation and Working Conditions
Benefits Benefits included
Reports to National Director of Sales

Additional Notes on Compensation

Base Salary commensurate with experience and talent. Market-Leading Commission Package. Comprehensive benefits package.

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