Customer Service Specialist

As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners.

* Coverage of phones and email for Producers/Agents and Group Administrators, along with internal Sales team for Sales Portals (Producer Portal, Plan Advisor, Online Retail Portal and Employer Portal). * Ability to handle/triage questions and concerns by customers of solutions (Questions on tools, User Name/PW issues and re-sets, advise on usage of portals, walk through steps within the tools portals, clearly articulate system incidents and submit Service Now Incident requests)

* High School Diploma * A minimum of 1 year of Customer Service Experience * Experience in the healthcare field is prefered * Excellent communication skills * Strong computer skills including proficiency in Word, Excel, Outlook * Strong keyboarding skills * Demonstrated skills in Data / Business Analysis * Detail oriented with high degree of accuracy