Operations Analyst

Job Description

Operations Analyst will support the overall and day-to-day operations with direction from the Manager, COO, and CEO through any combination of: Salesforce CRM administration, systems analysis, data manipulation and reporting; The position will help improve best practices through development of more efficient processes and procedures, systems administration, general reporting, and special projects, as assigned.

• Responsible for the training, reporting, administration, and oversight of Salesforce CRM

• Prepare reports by collecting, merging, analyzing, and summarizing information from Salesforce CRM, as well as registration system and other relevant sources

• Perform daily system monitoring, verifying integrity and availability of data, and systems processes

• Identify operational workflow/system improvements and work with Manager and Operations team to enact changes Work with Operations team to support data management and software implementation, including identifying training needs and drafting implementation plans and schedules

• Responsible for reporting for all operational areas, including y2y analysis, w2w analysis, budgets analysis and monitoring

• Monitor building use fees including agreements signed, tracking payments and preparing reports summarizing expenditures

Qualifications

• Salesforce CRM administration

• SQL

• Microsoft Excel

• Excellent communication skills, written and verbal

• Detail oriented

• Self motivated

Professional

• 2+ years Salesforce CRM administrative experience

• 2+ years business operations experience

• Minimum Bachelor’s degree