eCommerce Solutions Manager

InnerWorkings began with a vision of transforming the way software developers learn. Software development is still art as much as science. In spite of decades of effort to create processes and best practices, there is little visibility into why one project is a great success while a similar project fails. It remains extremely difficult to create a successful, efficient and cost-effective software organization and sustain it over multiple projects.

The eCommerce Solutions Manager is responsible for day-to-day interactions with an enterprise client by establishing new and maintaining existing relationships with key peers on the client team. This person will oversee and manage a team executing a procurement portal including eCommerce and procurement project management tools. Direct accountability to meet the technology implementation team’s service level agreements; focused communication with client stakeholders, setting and meeting client expectations, and identifying new opportunities for InnerWorkings.

* Build successful partnerships with the client business leads and key decision makers; provide on-going strategic insights and revised solutions/recommendations based on the changing market dynamics and industry trends. * Continuously improve production solutions and drive value in the relationship from both an economic and service level. * Implement an overall account structure and team that will excel in execution of all client jobs and projects. * Oversee and facilitate all client’s projects; be a vital link between the client and the technology team to ensure all terms of the contract and engagement are delivered flawlessly. * Analyze job revenue, cost, and profitability, as well as quarterly and yearly analysis. Prepare Quarterly Business Reviews to present to the client and InnerWorkings’ management. * Build successful partnerships with the client business leads and key decision makers to increase and expand revenue opportunities by identifying production solutions and evaluating current spend. * Provide strategic guidance to the technology implementation team to optimize processes. * Responsible for staffing decisions, ensuring the account is properly resourced and season peaks are anticipated and staffed appropriately. * Train, mentor and work closely with Account Manager(s), implementation specialists, and the technology team(s) * Drive performance accountability and assume responsibility for overall management of the account; ensure the client team is providing superior customer service.

* 7+ years of managing technology implementation teams * 5+ years of direct client interfacing experience. * Proven management experience, including employee development and mentoring. * Excellent communication and presentation skills with the ability to interface with all levels of professionals. * Highly proficient with MS Office software, especially Excel. * Entrepreneurial minded with an internal drive to continuously hit goals and succeed. * Experience excelling within fast paced, high energy environments. * Bachelor’s Degree in a related discipline or equivalent work experience.