Marketing Associate - Clark Co.

Indiana Farm Bureau Insurance

(Charlestown, Indiana)
Full Time Travel Required
Job Posting Details
About Indiana Farm Bureau Insurance
Indiana Farm Bureau Insurance has protected fellow Hoosiers since 1934. Organized by Indiana Farm Bureau, Inc., our family of companies has grown to include insurance products for auto, life, home, business and farm. Banking and other financial services and products are also available.
Summary
Provides prompt and courteous service to clients and potential clients. Adheres to established Company policies and procedures. Assists agents and claims personnel in conducting Farm Bureau Insurance business. Provides necessary support to the County Farm Bureau organization.
Responsibilities
* Communicates with clients and potential clients, providing information, answering questions, resolving problems, and setting up appointments for agents. Promotes growth and retention through client contact. Must maintain strict confidentiality of customer information. * Assists with Marketing activities by providing sales and marketing support to Agents. * Follows workflow procedures to process applications, policy changes, rate quotes, and claims. * Processes workflow between the Field Office and Home Office making sure information is accurate and complete. * Quotes new and renewal business after receiving required license, and as outlined in the Marketing Associate Licensing Agreement. * Collects and processes monies for business premiums and other payments, following established cash-handling and banking procedures, including balancing and making deposits. * Provides support for Field Claims personnel as needed. Performs various functions for the County Farm Bureau organization as directed by management. * Performs general office duties including, but not limited to, answering the phones, filing, word processing, and mail processing. * Provides back-up and support to other Marketing Associates within Agency as needed. * Travels to Field Offices and to Home Office to fulfill duties or to attend training. * Performs other duties assigned by management.
Ideal Candidate
* Education: Requires a minimum of a High School diploma or GED equivalent. * Experience: Continued education preferred. Insurance and/or claims background preferred, but not required. * Knowledge/Skills: * Requires excellent customer service skills, including communication and organization skills. * Must be able to handle multiple tasks under pressure situations. * Requires the ability to effectively interface with other Farm Bureau Insurance and affiliate personnel, and handle a high volume of telephone and walk-in traffic. * Must develop a thorough understanding of the Company’s philosophy and goals and consistently project Company image/philosophy when dealing with people. * Must possess basic computer skills. Proficiency in Word and Outlook must be acquired. * Requires ongoing participation in training programs for current and new products and services, customer concern and telephone skills training, and other training, as required, to provide an excellent client service experience. * Requires knowledge of general office procedures acquired through job experience or equivalent training. * Requires the ability to travel to the Home Office and other Field Offices to backfill for other Marketing Associates or attend training sessions as requested. * Must be a positive influence in establishing and maintaining a good professional working relationship with Field personnel, Home Office staff and other internal and external customers.
Compensation and Working Conditions
Reports to Marketing Coordinator

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