Caregiver Operations Specialist

Headquartered in New York and with offices in three states, Hometeam transforms the in-home care and aging experience by providing elderly clients with personalized care planning, expert caregiver matching, custom mobile technology, and proactive care management to improve older adults’ health and well-being while giving their families peace of mind.

We are looking for an awesome Operations Specialist to join our growing Caregiver Operations team. As an Operations Specialist at Hometeam, you will be responsible for ensuring the relationship between a caregiver and an older adult runs smoothly. You’ll make sure that each senior is carefully matched with a caregiver that is a perfect fit for their specific needs. You’ll also be responsible for coordinating important logistics for the start of the relationship, including scheduling nurse assessments, coordinating payments, and ensuring the relationship is stable and likely to last long into the future. Matching a caregiver with an older adult is a critical step in delivering Hometeam’s high quality care and we are committed to making that first day beautiful.

* Match new clients with their perfect caregivers by utilizing our technology and matching platform * Develop strong relationships with our existing pool of caregivers and get to know their skills, strengths, and weaknesses in order to match them to new client relationships * Coordinate all logistics to ensure the long term success of a new relationship, including managing caregivers’ availability and quickly pivoting if a client’s needs change * Serve as the liaison between the Care Advisor team and the Caregiver Recruiting team to understand client needs and ensure alignment in our recruiting strategy * Quickly and efficiently restaff existing relationships as needed based on feedback from the Care Coordination team * Set clear expectations for the caregiver regarding first day of service to enable them to succeed and ensure Hometeam quality service * Schedule and coordinate nurse assessments, and gather follow up documents including plan of care, billing information, etc

* Bachelor’s degree * 1+ years of either customer-facing or administrative experience; previous matching/scheduling experience preferred, homecare environment is a plus * Demonstrated success juggling several critical items at once while ensuring that nothing falls through the cracks * Ability to self-motivate and work independently and proactively, anticipating problems before they arise * Ability to succeed in a fast-paced, highly transactional environment * Demonstrated emotional intelligence and a positive attitude in the face of stressful situations * Clear, accurate and concise communication style * Strong prioritization and organization skills * A genuine, compassionate desire to serve others and help those in need