Practice Support Advisor

Hill Physicians Medical Group

(San Francisco, California)
Full Time Travel Required
Job Posting Details
About Hill Physicians Medical Group
Hill Physicians offers our members and the communities we serve some of the most advanced and comprehensive healthcare in northern California – through a network of primary care physicians, specialists and other healthcare providers consistently rated among the best in California.
Summary
Serves as a proactive liaison between Hill Physicians Medical Group, (HPMG) physician practices, contracted ancillary facilities, PriMed Management, and associated health plans. Acts as an advisor to physician offices to help improve HPMG related business processes. Conducts orientation and educational programs, directs business meetings, keeps physicians, practice managers and other office staff abreast of HPMG policies, procedures, and topical events.
Responsibilities
* With support from corporate staff, assist with the introduction, implementation, and training for various HPMG projects and initiatives, such as Relay Health, Hill inSite, Electronic Medical Record, Practice Management Systems, and CMS Risk Initiative. * Accountable for developing and maintaining excellent cooperative working relationships with HPMG physicians/providers, practice managers, and office staff through personal visits, written and electronic correspondence, and telephone contact. * Conduct practice manager and office staff HPMG orientations. Provide ongoing education to physicians/providers and all levels of office staff, which may include needs assessments, training various audiences, evaluating success, and modifying educational components. * Uphold department goals, objectives, and continuous improvement programs. * Acts as account advisor for assigned physician offices in matters involving HPMG business related processes including: authorizations, claim submission, payment adjudication, billing coding issues, chart documentation, membership matters, business process evaluations, and HPMG related policies and procedures. * Interface with physician practices, health plans, and ancillary services to identify, advise and resolve HPMG related operational issues. * With support of corporate staff and in conjunction with participating health plans, promote HPMG through local marketing efforts; i.e. may attend marketing meetings, open enrollment, new member orientations, panel meetings, practice manager meetings, and other special events as needed. * Support physician network activities in partnership with Network Management. Review and coordinate ongoing updates to insure that the Practice Operations Manual (POM), Provider Information Management (PIM), Provider Directories, and applicable guidelines are current and accurate. Report to management any client issues deemed important or critical to the success of HPMG and its mission and values. * Organizes internal and external meetings for Department members.
Ideal Candidate
**Required Experience:** * A minimum of 3 years of related experience required. * Requires significant in-field time as needed to perform assigned job duties and as designated by the Practice Support Manager. * Experience in physician office business operations and workflow highly preferred. * Strong verbal and written-communication skills. * Excellent public speaking or training experience. * Aptitude, familiarity, or experience with current healthcare technology applications for physician offices, such as practice management systems, electronic medical record, billing, etc. * Understanding of medical terminology. * Ability to travel and periodically attend meetings that occur outside of normal business hours. * Demonstrated ability to manage multiple projects and tasks. * Demonstrated ability to identify and resolve complex issues. * Proficient with Microsoft Office word processing, spreadsheet and presentation software. * Strong organizational skills required. * Knowledge of CPT, ICD-9, and HCPCS coding desirable. * Ability to effectively work independently and as a member of a team. * Demonstrated client service orientation; ability to provide high levels of service and to adhere to and support individual and corporate Service Quality Programs (SQP). * Valid California Driver’s License and proof of auto insurance. **Required Education:** * Bachelor’s Degree highly desired, or equivalent work experience in a managed care, clinical practice, and or healthcare environment.
Compensation and Working Conditions
Benefits Benefits included

Additional Notes on Compensation

We offer excellent benefits, including generous paid time off; medical, dental, and vision benefits; 401(k) matching up to 6.5 percent; short- and long-term disability insurance; AD&D and life insurance; flexible spending accounts.

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