Operations Manager, Contact Center Infrastructure Engineering

Google’s mission is to organize the world‘s information and make it universally accessible and useful. Since our founding in 1998, Google has grown by leaps and bounds. From offering search in a single language we now offer dozens of products and services—including various forms of advertising and web applications for all kinds of tasks in scores of languages.

Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As an Operations Manager, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to tackle new problems across the full-stack as we continue to push technology forward. With your extensive technical expertise you take initiative to independently design and implement new systems, designing, implementing, and testing multiple features with little or no direction from tech lead or manager. You collaborate with key stakeholders to determine future direction of work. As the Manager of Contact Center Infrastructure Engineering and Operations, you will be responsible for our contact center systems. You will manage a team of talented engineers in an environment where the team ensures highly resilient, scalable and reliable global services while introducing innovative new technologies and capabilities. You have the technical and leadership skills to grow, guide, inspire and develop the team.

* Manage a team of highly skilled engineers who design, deploy and manage the systems used to provide real-time support to advertisers, consumers and enterprises. * Ensure great end-to-end availability and performance of business critical services, while simultaneously enabling a rapid pace of innovation and change in technology. * Create monitoring capabilities for rapid identification of service issues. * Manage capacity to match Google company and product growth globally. * Partner with network, security and product teams as well as external service providers to introduce new capabilities.

**Minimum qualifications** * BA/BS degree or equivalent practical experience. * Experience with networking and systems infrastructure. **Preferred qualifications** * BS degree in Computer Science or related technical field. * Experience managing user-facing services and the teams who developed them. * Management experience with geographically diverse teams.