Medicare Program Manager

GoHealth is the nation’s most complete online portal for finding health insurance coverage. They’ve helped more than 2 million consumers compare health insurance quotes and purchase individual coverage online, through their agent network, or directly through a major health insurance company. At GoHealth, they pioneered the health insurance technology industry. They started out as innovators with big ideas who transformed into industry leaders.

The Medicare Program Manager will be responsible for delivering success for program contracts, leading sales leaders, and supporting the call center policies. In this mid-level sales leadership position, the program manager will play a very important role in the success of GoHealth's Chicago call center. The ideal individual will be able to eloquently implement sales strategies to a large team, while communicating effectively with clients, support staff, and executives.

* Deliver on key metrics (Target Sales, Conversion, Service Level) as outlined in carrier and program contracts * Execute sound call center operational practices; including attendance adherence and vacation policies, coaching cadences, and company policies * Drive communication through multiple channels; including Program, Account Team, and Carrier Partners * Participate in the planning and on-boarding of new agents for the annual enrollment period, coordinate classroom training, material development, and assessment testing * Coach performance by using reporting tools, product knowledge, and sales strategies * Partner with support teams to improve call center operations * Drive compliance through script adherence and maintain a high quality work environment at all times * Encourage and pursue organic business growth opportunities * Provide tactical expertise to support overall client and company business strategy * Serve as a product knowledge expert for carrier and call center business * Handle confidential material, carrier escalations, and sensitive information in a professional manner

* Two to five years of Medicare sales leadership experience * Two years of CMS compliance and regulation experience * AHIP Certified * Knowledge of Medicare Advantage * Proficient in the Microsoft Office Suite and CRM * Excellent problem solving and communication skills * Proven sales and management success, with the ability to motivate staff and lead multiple teams * Confident, with a keen eye for business * Customer focused