Customer Success Manager

Gigwalk was founded in 2010 with the goal of reinventing work in a mobile world. If that sounds like a big challenge, it is. But we’re making it happen every day with a combination of creative thinking, intelligent problem solving and a passion for improving our clients’ businesses.

The Customer Experience Manager is responsible for day-to-day client support activities spanning from the management of routine to complex client requests and issues. The Customer Support Manager will act as high performing cross-functional support in conjunction with the Account Management Team, to proactively address their assigned customers’ operational issues. You will have a strong understanding of our customers’ business objectives overall, and for each campaign, and the ability to identify and articulate how our solution supports achievement of customers’ strategic goals.

In addition, you will be responsible for effective and timely communication to ensure client expectations are met satisfactorily. You will demonstrate a high level of professionalism on every interaction in a fast-paced account management environment by working closely with internal departments and ensuring best practices throughout the organization are achieved. * Create and maintain a trusted partnership with your customer base and internal Account Management teams * Identify potential cancellations or loss of accounts, and take appropriate action and/or escalate as needed * Regularly check and stay on top of account health and reviews with the clients, with the partnership of Account Managers * Build a trusted partnership with the Account Management team and update SalesForce.com accordingly * Become an advocate and product specialist for clients * Light project management * Work with Operations to ensure smooth onboarding and report delivery * Research and review client request status with operations, technical support, or engineering and take action as necessary * Manages account escalations in a timely manner * Schedule and conduct regular touch points with clients * Provide regular analysis of customer cases, contact activity, and issues log

* Bachelor’s Degree * 3 years related work experience * Experience in CPG, staffing, and/or consulting industries (desired) * Candidates must be energetic, motivated and be self-driven. * You must demonstrate the ability to multi-task, problem solve, and think creatively to address unforeseen obstacles. * Our ideal candidate will balance customer needs and business needs leading to a winning outcome.