Client Support Agent

We Believe In Sales. At SalesLoft, we live and breathe sales for you – the modern sales professional. We understand that there’s a difference between having a sales team and being a sales organization. That’s why we’ve created the Modern Sales Engagement Platform, allowing you to reach prospects faster and more effectively.

Our goal is to become the next $1 billion SaaS company headquartered in ATL and we need to add a Client Support Agent to our Support team in order to achieve that goal. You are a self-motivated professional who loves solving puzzles and figuring things out for your clients. We want to continue to ensure our growing client base is “Happy Lofting” with prompt support and a personal touch. This role is ideal for those who are true Problem Solvers, champions of customer success, and are highly skilled at managing technical issues in an approachable and understandable fashion.

* Prioritizing customer experience Above All Else. * Become a SalesLoft product expert in 30 days through training (tutorials, training videos, shadow training -- we’ll give you the tools you’ll need to be successful). * Provide client assistance via Zendesk Ticketing and Zopim live chat. * Investigate, isolate, and diagnose problems. * Determine and implement solutions effectively. * Create and communicate action plans to the customer. * Provide technical support calls as needed. * Maintain and update the knowledge base and idea base weekly. * Analyze reports on support metrics to drive success. * Provide training and mentor others on the team. * As SalesLoft is a startup, you’ll most likely be asked to do other tasks, too, while working closely with our Client Success team.

* Superb analytical and critical thinking skills * Exceptional interpersonal skills and customer support experience required. * Excellent verbal and written communication skills. * Proficiency in troubleshooting computer software, networks, and operating systems. Knowledge and/or experience with SalesLoft and Salesforce a plus. * Experience supporting customers through a variety of contact channels including chat, email, and phone.