Fast Lane Claims Representative

GAINSCO Inc., is a property and casualty insurance holding company. Through our insurance brand, GAINSCO Auto Insurance®, we concentrate our efforts on the non-standard personal automobile market, specializing in minimum-limits personal auto insurance. GAINSCO was established in 1978 as a Texas corporation and is based in Dallas, with a regional office in Miami. Our insurance operations are conducted through MGA Insurance Company Inc., a Texas corporation.

You will be a significant part of the GAINSCO family as you provide our customers' excellent service when they need to report a claim. FAST LANE Adjusters collect accurate loss information, explain the claims process, alleviate customer concern with a personal touch, and efficiently forward the claim to the appropriate specialists in the claims department. All of these steps speed resolution and make a real difference to customers and the company. At GAINSCO, you will experience firsthand the impact you can make in each of our customers' lives as you develop your skill to be ready for growth opportunities within the company.

**% of Time - Results Expected and Duties Performed** * **65%** - Serving as the first point of contact for claims resulting from accidents involving GAINSCO policy holders. Provide exceptional customer service while obtaining detailed information regarding the facts of loss. Use GAINSCO claims systems and other technologies to document the report of loss and transfer claims as necessary for resolution. Answer general questions and redirect customer calls as needed. * **25%** - Resolve low complexity claims according to GAINSCO Standard Operating Procedures. Communicate with customers to investigate and resolve claims. Assist other Claims Adjusters with mailing, faxing, ordering reports, and using additional claims tools. * **10%** - Contributes to team effort by meeting individual goals and helping others accomplish their job results where needed; quickly identify and report system malfunctions; by being flexible with regard to shift changes and receptive to structural change. **What is necessary to be successful in this role?** * Communicate with co-workers, management, customers, vendors, and others in a courteous and professional manner * Conform with and abide by all Company codes, state regulations, policies, values, work procedures and instructions * Successful completion of required training programs and all licensing requirements, including continuing education for licensing, as applicable * Ability to learn and apply claims practices to maintain a high quality product * Must be comfortable working in a fast-paced, high-volume call center * Adherence to the Company attendance policy

**Education** * Bachelor’s degree or higher **Experience** * Demonstrated success in a customer service capacity **Skills and Abilities** * Excellent Customer Service Skills; * Excellent verbal and written communications skills; * Ability to manage own time while prioritizing multiple tasks; * Ability to remain calm when dealing with difficult customers; * Ability to learn and utilize computer systems and other technologies; * Ability to gather and analyze information in order to evaluate results and choose the best solution to the problem. **Other** * Bilingual (Spanish and English) is preferred; * A valid State Adjuster’s License or must be willing to successfully pass State licensing, occasional weekend work is required.