Team Manager

We are experts in matching the best candidate with the right position We specialize in placing professionals in the fields of Insurance and Human Resources. Throughout our over two decades of recruiting, we have amassed a database in excess of 25,000 candidates. This allows us to quickly and reliably respond to any of your hiring needs. By focusing on Insurance and Human Resources we have gained an in-depth understanding the challenges your hiring teams face.

The Team Manager's primary focus is overseeing team performance and production to ensure departmental goals are achieved in support of the business plan. TM will be responsible for execution of tactical, day-to-day activities and imparting functional technical expertise. Decision making authority typically pertains to routine company needs and establishing ongoing credibility.

* Experience with building customer loyalty and providing dazzling service to customers is a plus. * Supervises staff, conducts performance evaluations, assigns tasks, and makes performance recommendations * Establishes and communicates performance standards and objectives, conducts performance appraisals including recommending salary adjustments, promotions, transfers, and addressing human resources issues * Responsible for the daily operation of their location(s) including providing feedback and guidance through formal and informal communications. * Recommend changes in methods, procedures, and structure to secure optimum utilization of resources including creating and administering motivational programs that include incentives, contests, and team performance program * Develops an effective and efficient staff focusing on people skills through effective coaching and motivation of staff, concentrating on interpersonal skills. * Works in collaboration across Agency Management team and under the general supervision of their Manager * Takes the lead on departmental objectives or projects including researching, proposing, and implementing training programs focused on Customer Service. * Has ability to compile data and create reports to provide information to management including quality standards, processes, policies and procedures. * Escalates concerns/issues to management when appropriate; keeps management abreast of escalated customer issues, manual premium adjustments, reinstatements, and charge-offs. * Other responsibilities as needed.

**Staff Development and Supervision** * Responsible for Team Building within local office between all employees. * Train and Develop CSA’s at the direction of the Service Manager. * Recruit, interview and hire new employees in conjunction with Service Manager. * Be available as resource and have an open door policy for staff with questions and issues. * Provide consistent feedback to staff on performance, as well as merit reviews and professional development objectives. * Responsible for conflict resolution with staff. Qualified candidates will have 5-7 years experience in Agency environment with specific experience in Property and Casualty insurance. Must have experience managing a team of employees. Bachelor's degree, as well as solid communication skills, time management skills a must.