Customer Support Lead

Fundbox is fixing the small business economy by offering business owners a common-sense approach to cash flow management, powered by science.

* Addressing and solving customer issues through email & phone contact, and possible chat * Identify & document bugs and features, and interact with engineering & product teams to solve / implement * Analyze customer conversations to identify trends and suggest improvements to the product, processes or policies * Identify and draft improvements to written help content * Collaborate with members of other teams to root out answers and be a resource to teammates

* 3+ years of prior support experience, preferably at a fast-paced startup where there are new products and features everyday. * Leadership or management experience is a plus * Genuinely curious about people and business. * Strong analytical, organizational, written, and verbal communication skills. * Superb attention to detail. * Self-discipline and the ability to work autonomously. * Ability to adapt to new situations and think on your feet. * Excellent time management skills. * A desire to help people and improve the customer experience.