Customer Support Lead

Fundbox is fixing the small business economy by offering business owners a common-sense approach to cash flow management, powered by science.

• Addressing and solving customer issues through email & phone contact, and possible chat
• Identify & document bugs and features, and interact with engineering & product teams to solve / implement
• Analyze customer conversations to identify trends and suggest improvements to the product, processes or policies
• Identify and draft improvements to written help content
• Collaborate with members of other teams to root out answers and be a resource to teammates

• 3+ years of prior support experience, preferably at a fast-paced startup where there are new products and features everyday.
• Leadership or management experience is a plus
• Genuinely curious about people and business.
• Strong analytical, organizational, written, and verbal communication skills.
• Superb attention to detail.
• Self-discipline and the ability to work autonomously.
• Ability to adapt to new situations and think on your feet.
• Excellent time management skills.
• A desire to help people and improve the customer experience.