Platform Support Specialist

DigitalOcean, the cloud for developers, is a dynamic, high-growth technology company that serves a passionate community of technologists around the world. We want to simplify cloud computing for every developer and are working on some of the most challenging and interesting problems in cloud computing.

As a Platform Support Specialist at DigitalOcean your role is to help customers get the most out of their cloud experience and educate them to a deeper level of technical knowledge.

It’s a challenging and rewarding role that enables you to exhibit your deep technical experience in a customer-centric environment. As a small team of about 25 we support 200,000+ customers who utilize 10+ data centers and 10,000+ hypervisors every day.

We’re looking for candidates who are are passionate about technologies we use, and have extensive experience working with Linux and open-source environments. As the voice of the customer you have the opportunity to influence product decisions while helping to build the next great cloud company! This role can be based out of our New York office or you can work remotely. If you do work remotely, we ask that you come onsite to the office periodically for team building.

• This requires creative problem solving techniques, deep technical knowledge of things such as the Linux file system and web servers, excellent trouble shooting techniques and lots of empathy for users who are stuck.
• Respond to a high volume of technical tickets generated by our customers
• Troubleshoot Linux (Ubuntu and CentOS), Apache, Nginx, MySQL, Rails/Unicorn, and PHP
• Quickly learn DigitalOcean systems and adapt to rapid changes
• Work both collaboratively and independently within a team setting (we love Slack!)
• Identify and communicate process improvement suggestions
• Incident management and escalations
• Collaborate with other teams and departments to improve the customer’s experience
• Willingness to work in a 24x7 setting (nights and weekends)

What We'll Expect From You:

• Excellent verbal and written communication skills
• Passionate about technology and customer support
• Strongly identify with our brand and team culture
• Background with relevant technology and Linux systems
• Strong analytical skills and pattern recognition
• Prior experience in similar environments

Extra Credit:

• Programming/Scripting: Ruby, Python, Go, Bash
• Source Code Management: Git
• Automation: Chef, Puppet
• Virtualization: KVM, Xen
• Open Source: CoreOS, Docker, Vagrant