Part Time Front Desk Sales Agent

Days Inn independent owners and operators believe that guest service is fundamental to their mission as innkeepers. That's why they make the following pledge to you:

The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. Any you are the key to bringing it to life.

* Check-in and check-out hotel guests in a confident, professional, and friendly manner and offer any additional assistance and STASH Rewards. * Initiate call back after check-in to ensure guest is satisfied with accommodations as well as offer any assistance. * Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. * Provide gracious and efficient telephone service Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information. * Review arrivals noting special requests and blocking rooms as necessary for VIP/STASH Rewards Members and group arrivals. * Complete all items as listed on shift checklists. * Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote Crescent and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. * Ensure proper credit card procedures are followed at all times. Post charges to guest rooms and house accounts using the computer. * Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift. * Issue guest safety deposit boxes as requested. * Maintain complete knowledge at all times of: a. All hotel features/services, hours of operation. b. All room types, numbers, layout, décor, appointments and location. c. All room rates, special packages and promotions. d. Daily house count and expected arrivals/departures. e. Room availability status for any given day. f. Scheduled daily group activities. * Advise guest of any messages, mail, faxes, etc. received for them. * Communicate service and amenities of the hotel to guests. * Communicate VIP arrivals to designated personnel for escort and delivery of amenities. * Take, record and relay messages accurately, completely and legibly. * Offer detailed information on the voice mail system to callers and guests wishing to leave messages. * Accept and record wake-up call requests. * Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. * Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. * Meet with departing Front Desk Host to review business status, log-book and follow-up items. * Provide Concierge service - fluent knowledge of local restaurants, special events, city attractions, and guest amenities. * Knowledgeable of hotel fire and emergency procedures.