Facilities Operations Manager

Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 43,000 employees in more than 60 countries provides deep local and global insights that create significant value for occupiers and investors around the world.

* The Operations Manager leads and manages resources, infrastructure, and systems in a safe, clean, healthy, comfortable, and energy efficient manner in conjunction with standards, policies, and procedures set forth by Cushman & Wakefield and its respective client. * This position usually has responsibility for more than one facility or for a campus and/or data center. * This individual supervises and leads a team of engineers and other skilled trades and coordinates their efforts in the operational/maintenance support of the facilities. * This includes but is not limited to building systems (i.e.: HVAC, electrical, plumbing, fire/life safety systems, water treatment, pumps, etc.). * Additional management responsibilities include implementing the preventative maintenance plan for the data center and overseeing the servicing of critical equipment and infrastructure within the data center. **PRINCIPAL RESPONSIBILITIES** * Provide leadership and management support to facility management and engineers who have the responsibility for day-to-day operations and maintenance of the building support systems (heating, ventilation, electrical distribution system, plumbing, fire suppression systems, etc). * Consults and advises staff and management on requirements for HVAC equipment and systems, verticaltransportation, roofs, Fire/Life Safety, electrical distribution, and other building systems. Analyzes and advises on contract scope, designrequirements, schematics, blueprints, and documents for major projects. Assist in the preparation of specifications and bidding documents for service contracts and equipment purchases and conducts related RFP’s and walkthroughs asnecessary. * Acts as a point of contact for vendors and clients in regard to all engineering activities, issues, and concerns with critical systems infrastructure supporting the technology space. Escalates all issues to management and communicates immediately to data center and facility management on any emergency or critical situations as they arise * Coordinate and supervise all critical systems maintenance activities supporting the data center (infrared scanning, CRAC units, UPS and Generators, PDU’s, etc) with clients, internal support groups, andthird-party service providers. * Ensures that staff works closely with Facility management in handling requests for service calls, includingdispatching appropriate resources and contractors; creating, closing and tracking "work requests" (WR); ensuring service call KPIs are met, and overseeing the scheduling and execution of preventative maintenance work tickets for building equipment. * Recommend and implement critical systems policy and procedures including industry compliant MOPs, SOPs and Change Management processes. * Ensure that all equipment is maintained in accordance with the OEM’s recommendations and/or Cushman & Wakefield Policies & Procedures by performing periodic inspections. * Continuously monitors the contracted vendors’ performance with respect to work performed, costs andquality. Ensure that all critical and major technical work is carried out according to code and building standards, that certificates of insurance are correct and in place, and that all work is in compliance with client’s requirements. * Responsible for the oversight and implementation of the preventive maintenance plan and for supervising any new construction or system installation work within the Data Center.

* A 4-year college degree in engineering (electrical or mechanical), is preferred but not required. A high level of operational/technical knowledge of building systems is necessary and must have a minimum of 3-7 years of experience in managing building infrastructure and data center technology systems. * Must have strong familiarity and working knowledge of critical equipment, property maintenance, HVAC systems, electrical and plumbing systems, fire and safety systems, preventive and predictive maintenance and diagnostic equipment,construction management, and building codes. * Must possess excellent verbal and written communication skills, including the ability to convey complex technical information in a manner that non-technical individuals can comprehend. * Ability to quickly identify/define problems, gather and assess relevant data and information, establish facts, and draw valid conclusions in order to implement solutions and repairs and delegate to appropriatepersonnel. * Highly organized and skilled with time management. * Must be able to create and interpret the application of relevant policies, procedures, SOP’s, regulations, codes, and standards and communicate with clear directions. * Must be able to work independently and collaboratively with vendors, engineers, electricians, and other skilled trades. Ability to work in a team environment. * Must be available 24/7 as needed to support critical operations and events. * Must have strong customer service focus. * Strong literacy in MS Word and Excel.