IT Service Desk Technician
Cornerstone OnDemand
(Santa Monica, California)Cornerstone OnDemand is a leading global provider of a comprehensive learning and talent management SaaS suite.
The Service Desk Technician provides workstation and phone support for our users at our Santa Monica headquarters and other North America-based users, resolving computer issues as well as service desk-related requests. The Technician will deploy corporate systems ranging from workstations, mobile devices, phones, and more. When not supporting users, the Technician will work to help increase the operational efficiency of the Service Desk while working with other Technicians and members of the Technology Operations team; this includes everything from helping to deploy new corporate systems, enhance service desk policies, and document creation.
- Configure client systems
- Help maintain inventory of corporate systems
- Help desk support (phone, email, ticketing system)
- Work with vendors to support corporate systems
- Support HR on-boarding process (includes workspace setup, workstation deployment, and end-user training)
- Occasional travel to support the Sunnyvale office
- And being the rockstar you are, will be willing to take on additional responsibilities as needed
- A High School Diploma or HND
- Working knowledge of Microsoft Office Suite (2010/2011/2013 preferred)
- Technical knowledge of Windows OS, Macintosh OSX
- Experience using, deploying, and configuring user machines in a fast paced environment
- Prior experience using Active Directory (creating user accounts, adding computers to AD domains, etc.)
- Knowledge of LAN, WLAN, and how they work with Windows systems
- Experience supporting users in a fast-paced and dynamic environment
- Excellent communication and customer service skills
- Excellent team work ethic, but also able to work independently
- Strong troubleshooting and problem solving skillset
Extra dose of awesome if you
- Have an Associates Degree in Computer Science or Engineering related field
- Have CompTIA A+, Network+, Security+, or any Microsoft certification
Questions
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- Microsoft Office Suite
- Network Security
- Technical Knowledge
- Active Directory
- Phone Support
- Microsoft Certified
- Computer Science
- CompTIA
- engineering
- Macintosh Computers
- Wireless Local Area Network (WLAN)
- Local Area Network (LAN)
- Ticketing System
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