Technical Consultant

Clarabridge is the leader in Customer Experience Management. We help hundreds of the world’s most recognized brands understand and improve their customer experience. Using advanced text analytics, Clarabridge transforms survey, social, voice and all other forms of customer feedback into intelligence used to empower confident, decisive action across the business.

Clarabridge is seeking hands-on Technical Consultant interested in joining a rapidly growing organization. Technical Consultants have the unique opportunity to build relationships with our customers while successfully implementing and delivering the Clarabridge solution.

* Work closely with the customer to successfully identify, document, and deliver the customer requirements * Conduct Business Intelligence report requirements, design, development and delivery * Manage scope, schedule, and create priorities and risks associated with the projects assigned * Responsible for the successful deployment and strategic use of Clarabridge technology * Install, configure, optimize, and customize Clarabridge on customer sites and in the cloud * Take multiple disparate forms of data and map them prior to loading them into the Clarabridge system * Automate the data loading and processing procedures by using Clarabridge tools and techniques * Find creative ways to accomplish customer/prospect requirements and deliver value without relying on existing product features, including implementing temporary extensions to the core product where necessary * Craft effective client presentations and/or training materials that are adapted to each client’s needs. These deliverables should clearly articulate the Clarabridge product value proposition being provided * Establish strong relationships with clients at all levels by tactfully creating meeting opportunities, demonstrating superior listening skills and by building credibility/trust by delivering what has been promised within timeframes established * Build solid partnerships across multiple internal functions including; Engineering, Sales, Marketing, and Service Teams * Develop expertise with the Clarabridge features, functions, installation, configuration, and technical architecture * Assist in the creation and maintenance of a set of delivery team “best practice” materials and “tool-kits” * Travel to various client locations around the world as needed to ensure proper implementation and delivery of the Clarabridge solutions.

* BS or MS degree from top school with computer science or related focus * 2-7 years of experience in implementation and delivery of software solutions at customer locations * 2+ years experience with SQL Scripting * Proven ability to meet aggressive deadline * Strong understanding and experience of database structure, specifically within Oracle RDBMS * Excellent problem solving, decision-making, and analytical skills * Strong written, oral and interpersonal communication skills; utilizing these skills both internally and externally with a strong customer focus is a must * Experience and reliability with the proper communication with internal and external stakeholders as it relates to status * Significant experience identifying and documenting software requirements from various customer stakeholders (functional users and technical users) and finding creative ways to deliver them * Willingness to travel 25-30% * Understanding and/or experience with Business Intelligence tools such as Cognos, Business Objects, or MicroStrategy is a plus * Ability to modify and implement ETL scripts is a plus * Data warehousing experience is a plus * Knowledge of Text Mining is a plus