Staff DevOps Engineer for XenApp / XenDesktop

At Citrix, we focus on a single driving principle: making the world’s apps and data secure and easy to access. Anywhere. At any time. And on any device or network. We believe that technology should be a great liberator. Freeing organizations to push the limits of productivity and innovation. Empowering people to work anywhere and at anytime. And giving IT the peace of mind that critical systems will always be accessible and secure.

The Citrix Cloud Services Engineering team, based out of Fort Lauderdale, FL, is solely focused on delivering and enabling Cloud solutions for our customers and partners. Every day we work to deliver innovative solutions that enable our customers to transform their business by leveraging the latest Cloud technologies. Our team culture is a unique blend that combines the structured vision and process maturity of a well-established software company with the dynamism and vibrancy of a small startup. We’re currently looking for a DevOps Engineer to join us on this exciting journey to build world-class solutions.

Under general supervision, develops, maintains, and ensures quality of Citrix services via implementation and refinement of standard operating procedures. Assist in development and implementation of necessary product design changes, automation frameworks and monitoring tools. Collects, evaluates Citrix service quality and proactively identify any significant network, hardware and software component failures. Prepares statistical and narrative reports and recommendations, and participates in the analysis and interpretation of data as deemed appropriate. Builds solutions to extend and enrich current automation frameworks. * Provides expertise regarding high level service availability, technical architecture and standards/process to operations and engineering teams * Recommends appropriate course of action to developers, operations engineers and senior management, based on past, current and future service quality issues * Recommend proactive course of action to operations, engineering and design teams * Run pre-production acceptance verification and make sure the products are ready for production * Provide data and root cause analysis for each service impacting incident with all possible corrective actions for improvement * Monitor and improve the operational efficiency through the use and creation of automation, scripting, etc. * Automate the build and migration of codebase throughout Dev, QA, and Production environments * Work with multiple teams in analyzing each service outage, measure, maintain and present the service quality metrics to management * Manually monitor all networking, hardware and software components of Citrix product and take preventive actions to avoid service outage to customers * Responsible to maintain 24/7 service to customers and reduce MTTR in case of service interruption. * Plan and implement disaster recovery procedures * Provide support to operations and technical support team in case of service outage and customer reported problems * If required, work with customers to identify and resolve customer issues related to Citrix product and service * Collects, analyzes, interprets, summarizes data and makes recommendations in preparation for high level service availability and quality * Design, build or utilize tools to collect, analyze and monitor the application or server logs * Participate in product design discussions and make appropriate recommendations * Performs miscellaneous job-related duties as assigned

* 8+ years of experience in design, implementation and operations support * BS or Engineering in Computer science or electronics or related IT focused * Microsoft and/or Linux certifications (CCNA/CCNP certifications are plus) * Hands on experience with Amazon AWS, Microsoft Azure, IBM Softlayer * Experience in TSQL queries to aggregate, isolate and identify trends and problem records * Advanced Knowledge of Automation Frameworks and development and scripting languages (C#, PowerShell, Chef, Puppet, etc.) * Advanced Knowledge of NetScaler and related networking technologies and topologies * Advanced Knowledge of Windows AD and OS technologies * Advanced Knowledge of Security protocols and technologies such as SAML and Federated Identity Management * Advanced level knowledge of network hardware, network protocols and VPN connections * Experience in the management and support of source control systems ( Git/Stash are a plus ) * Provide hands-on technical leadership in design and support of Services * Ability to work under pressure in 24/7 environment * Take full responsibility for prioritizing of assigned tasks * Project planning and project management skills * Must have exceptional verbal, written, interpersonal and presentation skills * Must be able to work on 24/7 on-call schedule * Must be able to work constructively in team environment * Ability to design and implement systems that are necessary to collect, maintain, and analyze data * Ability to gather and analyze data and generate reports