Customer Support Expert

Certify offers online travel and expense management solution for companies of all sizes. Organizations worldwide can book travel as well as create and submit expense reports quickly, easily and efficiently with minimum training due to our unique intuitive data entry options and easy-to-use interface. Certify features no software to buy or maintain, no servers to manage, and requires only an internet connection.

If you are looking to join a growing software company, and have a strong customer support orientation, positive phone personality, and excellent written/email communication skills, then we would love to speak with you.

* Answering incoming support calls * Responding to incoming support e-mails in a timely and knowledgeable manner * Create, track, and maintain support cases using Zendesk * Escalate appropriate support requests to the proper resource when applicable * Assist other team members with support questions * Experience in SaaS is highly desirable

* 1-3 years of inbound customer support experience required * Excellent verbal and written communication skills * Strong PC skills including MS Office, Outlook * Ability to remain organized while multi-tasking * Patient, calm and pleasant demeanor with customers and co-workers * Eagerness to learn and grow in a fast-growing company * Required hours are Monday - Friday from 8:00 AM- 5:00 PM * Bachelor’s degree preferred, but not required. * Experience using Zendesk.com is preferred