Team Manager In Training (TMIT)

We always knew there had to be a better way to buy used cars. One that would make the process easy and fun. So we created CarMax, and we've been changing the way America buys cars since we opened our first store in Richmond, Virginia in 1993.

The CAF Team Manager in Training (“TMIT”) is responsible for learning all aspects of the CAF Team Manager role by successfully completing a detailed 9 to 12 month training program. At the successful conclusion of the training period, the CAF Team Manager in Training will have the opportunity to demonstrate proficiency through a Management Assessment Program (MAP). Successful completion of MAP may enable the Team Manager in Training to be eligible for promotion to Team Manager. The Team Manager in Training will be responsible for leading and developing a team of up to 8 non-exempt associates in an assigned department. The TMIT will demonstrate proficiency in motivating and coaching associates to meet departmental and company goals and will ensure exceptional quality of service is provided to CarMax Auto Finance customers.

* Learn and, by the end of the 9-12 month period, be able to successfully demonstrate the behaviors consistent with the role of a CAF Team Manager. * Successfully complete training activities as directed by your Department Manager within the specified timeframe. * Effectively manage the performance of a team of up to 8 non-exempt associates, while supporting the management of other teams. Be visible in the department to motivate, answer associate questions and monitor productivity and work flow management. * Create recognition strategies to motivate associates to achieve departmental metrics. Track, measure and process incentives for payment, if applicable. * Monitor associate productivity statistics, conduct phone monitors and account audits to evaluate associate's quality of customer service provided, effectiveness of collection efforts and compliance with company policies. Provide ongoing feedback and coach associates. Complete month-end reviews with associates to provide performance updates. * Effectively manage positive associate relations. * Develop and conduct effective team meetings. Oversee and/or conduct associate technical training and educate associates regarding CarMax philosophies, policies and procedures. * Complete annual associate Performance Reviews and develop/review associate individual development plans. * Complete periodic self-assessments and actively participate in conversations with your Department Manager and Director regarding your own performance and progress within the TMIT to ensure successful preparation for and completion of Management Assessment Program (MAP). Review current processes and recommend changes to update or improve. * Troubleshoot and resolve elevated questions, concerns or account disputes from customers, CarMax Stores, or third party vendors. * Evaluate and either approve or decline customer account adjustment requests (extensions, fee waivers, etc.) * Other duties as assigned by your Department Manager or Director.

**Qualifications:** The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Demonstrate professional maturity * Effectively lead, motivate and develop associates. * Effectively communicate, both verbally and in writing. * Effectively evaluate associate performance and provide performance feedback. * Use sound judgment and decision making skills. * Effectively manage stressful situations. * Multi-task in a high energy and fast-paced work environment. * Complete all CarMax provided training as required. **Education and/ or Experience** * External Candidates: Bachelor's degree with a proven track record of leadership experience among their peer set (examples may include leadership roles related to academic projects, work experience, clubs or civic organizations) * Internal Candidates: Bachelor's or Associate's degree preferred with demonstrated leadership skills and use of sound judgment and independent decision making while in position at CAF. * Basic to moderate knowledge of computers and proficiency in software typically used in office setting (ex. email, Microsoft Office). **Language Skills** * Strong written and verbal communication skills. * Ability to effectively communicate with customers via phone. * Ability to convey a professional and positive image to customers, applicants and associates. **Mathematical Skills** * Ability to execute intermediate math skills. **Reasoning Ability** * Position requires creative problem solving, including analysis of appropriate data and utilization of sound judgment when making decisions at times with limited or ambiguous information. * Ability to solve practical problems with a variety of variables where limited standardization exists. **Physical Demands** The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Requires the ability to move around the floor and supervise associate activity. * The position requires candidate to perform many functions using the telephone and computer. * May require sitting for extended periods of time. **Work Environment** * Pleasant, but busy, office; numerous distractions and disruptions due to incoming communication. * Direction provided by more than one manager. * Schedule/Shifts that include evenings, weekends and holidays. * Casual company dress code. * The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of this job, the associate is inside a central heat and air-conditioned office building. The noise level in the work environment is moderate.