Director Client Services (Customer Success Team)

BrightEdge is the global leader in enterprise content performance. As a SaaS technology SEO platform BrightEdge enables marketers to drive traffic, conversions, and revenue from their largest marketing channel – organic search. The BrightEdge platform is used by over 8,500 brands, 1,200 direct customers, and 41% of the Fortune 100. BrightEdge customers include ten out of the top ten largest online retailers, nine out of the top ten hotel groups, eight of the top ten technology companies.

Do you want to be part of a fast-growing, incredibly successful, top-tier VC funded Silicon Valley pre-IPO company? Then we need to talk! BrightEdge is one of the hottest software start-up in Silicon Valley—growing over 100% in size, and adding over 1,200 customers in the last 3 years while continually setting industry standards for customer satisfaction and renewals. Our team members exhibit strong customer-facing skills, have an entrepreneurial spirit, and thrive on execution with speed and quality.

* Develop trusted advisor relationships with decision makers and executive buyers in each account * Understand your clients strategic goals and develop plans to partner on these goals * Ensure customers are leveraging the BrightEdge platform to deliver business value * Prepare and execute on quarterly customer success plans * Assess and mitigate risk in renewing existing contracts * Lead efforts to turn around at-risk accounts * Cultivate broader usage of BrightEdge within each account * Introduce new features and best practices to customers * Quickly develop a comprehensive understanding of the BrightEdge platform * Evangelize the BrightEdge platform with customers * Ensure the day-today BrightEdge users are champions * Travel to client sites (25-30% travel)

* A Bachelor’s degree is required with Master’s degree preferred * At least four years in a client success role * Experience managing customers and understanding deal cadence in a SaaS environment * Working knowledge of SEO * Thorough understanding of digital marketing * Excellent verbal and written communication skills * Extremely strong presentation skills * Polish and credibility with C-level executives