Operations Supervisor

Black Knight Financial Services, a Fidelity National Financial (NYSE:FNF) company, is the mortgage and finance industries’ leading provider of integrated technology, services and data solutions that facilitate and automate many of the business processes across the entire loan lifecycle.

Responsible for the daily operation of processing functions and maintenance of the processing infrastructure. Ensures service level agreements are met in support of clients’ and company’s mission-critical business requirements.

* Manages the processing environment to protect the production systems critical to the success of the business. * Delivers an operations environment that meets all service level agreements (e.g., 24/7 availability, response time parameters, etc.) and availability targets. * Develops and recommends tactical and strategic plans for processing operations. * Selects, trains, develops and leads an efficient and effective processing team. * Identifies and recommends cost-saving and continuous improvement initiatives within the processing area. * Ensures all backup and recovery and disaster recovery processes will meet or exceed business requirements. * Develops and implements team standards and procedures that support departmental standards and procedures. * Develops and executes project plans, budgets, and schedules for documentation of work and results. * Develops, manages, and forecasts the budgets for the relevant cost centers. * Performs other related duties as assigned.

* Bachelor’s degree or the equivalent combination of education, training, and work experience. * Knowledge of all processing phases * Knowledge of processing administration and processing activities and controls * Knowledge of company’s products and systems * Knowledgeable with Mortgage Title (Florida residential) process * Leadership experience with teams of 10 or less resources * Proficiency in client communication and escalation management * Knowledge of project management methods and techniques * Proficiency to supervise, lead and manage staff members effectively * Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g. executive, management, individual contributors) * Excellent problem-solving, team management, and time management skills, managing multiple deadlines for self and others * Proficiency in evaluating the performance capabilities of subordinates as well as counsel subordinates in development and/or corrective discipline * Proficiency in making projections of future expenses based on analysis of cost effectiveness of past expenditures * Proficiency to operate independently