Customer Success Manager

Our products provide critical insights, automated management, and intelligent data security for cloud office platforms. By leveraging open APIs, BetterCloud securely connects with your data at its source, providing maximum control without requiring any cumbersome setup. Offering solutions for both Google Apps and Office 365, BetterCloud is trusted by IT teams in over 50,000 organizations worldwide.

BetterCloud CSMs are a critical part of our customer-facing team. CSMs manage all elements of the business relationship with customers (including renewals and customer growth), and drive customer usage within our software. CSMs are trusted advisers on how to use our product and map it to a customer's business needs. They serve as customer advocates as well, delivering product feedback and feature requests to the BetterCloud team.

* Building deep, lasting relationships with our customers * Renewing customers * Driving customer usage by advising them on best practices * Educating our customers about on our product * Working across the company (Product, Support, Sales and Marketing) to identify how we can constantly improve our product and customer experience

* 3+ years of sales, account management, customer success or support * Deeply committed to customer satisfaction * Analytical both quantitatively and qualitatively * Expert at juggling dozens of competing demands and managing limited time * Team-oriented but eager to act aggressively to get things done for customers * Passionate about building a great company and a great product * Experience in SaaS is a major plus