Customer Success Ops Analyst

Asana provides a world-class application that makes it easier for teams to track their work with greater clarity, accountability, and efficiency. Asana is one of Fast Company's Most Innovative Companies, the top work-tracking vendor on Forbes's inaugural Cloud 100 list, and the only enterprise software application to win Google's 2016 Material Design Award.

In order to scale our team to meet the needs of our customer growth, we are looking for a Customer Success Analyst to gain a deep understanding of the entire Customer Success pipeline. This analyst will help our Customer Success Managers, streamline processes, design scalable tooling infrastructure, and develop reporting insights to empower the team to drive business results.

* Deeply understand and continuously improve Customer Success Manager (CSM) workflows * Partner with CSMs to gain a deep understanding of their goals, metrics, key activities and tooling * Map CSM processes onto a shared pipeline that creates consistent processes and definitions * Brainstorm new ideas to improve and empower CSMs with data, tools, or qualitative insights * Design and build solutions that can scale * Capture, synthesize and prioritize requirements and manage the roadmap of CS projects * Partner with Business, Technology, and Product teams to successfully launch and prioritize infrastructure projects across business teams * Lead the design, build, and measurement of automation efforts and experiments * Develop and deliver insightful reporting * Understand the company objectives, key results, and how our team impacts those goals * Design reports and dashboards to measure team and individual performance * Design new data visualizations to unlock deeper insights into our customers and business * Analyze complex problems and support strategic decisions on the future of our business

**Requirements:** * A growth mindset and fearlessly strategic approach to complex problems * A natural ability to empathize and design user-centric solutions from requirements to production * Demonstrated ability to make sense of complex data and systems without losing sight of the bigger picture * 2 years consulting or systems analyst experience * Strong communication skills and an aptitude to drive projects from start to finish **Nice To Have:** * Experience or aptitude to write some code (SQL, Python) * SFDC admin and maintenance experience