Desktop Support Analyst I

Ambit Energy provides electricity and natural gas services in deregulated markets across the United States, primarily marketed through a direct sales channel of more than 400,000 Independent Consultants.

• Provide first level support to Ambit’s internal technology users covering the following technologies:
  • Microsoft network
  • Windows PC operating systems
  • Windows Office suite
  • Common desktop apps; Adobe Acrobat, FTP, Browsers, etc.
  • Printers
  • PC Hardware
• Receive, coordinate, prioritize and resolve user ticket requests via phone, instant messaging and remote connection technologies, sitting for extended time frames in a help desk job position
• Provide Active Directory user administration
• Participate in on-call rotation
• Must be able to work weekends as needed
• Prioritize and manage the ticket queue
• Communicate task status
• Contribute to technical documentation
• Complete assigned tasks on time
• Follow Ambit’s processes
• Complete tasks with appropriate oversight

Required Skills

• Adept at supporting Windows PC Operating Systems
• Familiar with the MS Office suite
• Familiar with Active Directory User administration
• Familiar with Microsoft networking
• Ability to work well within a team
• Strong interpersonal and communication skills
• Outstanding organizational and time management
• Solid analytical and problem-solving skills
• Ability to manage competing priorities
• Self-directed learning
• Must be able to lift 50 pounds
• Must pass DMV driving record check; clean record is required
• Must be available to work in both office locations in Dallas and Plano as needed

Core Qualifications and Expectations

• Understand Ambit’s business
• Ambitious and self-motivated
• Attention to detail
• Consistency
• Courage
• Creativity
• Customer-service mindset
• Engagement and physical attendance is an essential element of the job
• Enthusiasm
• Entrepreneurial spirit
• Excellent analytical and problem solving abilities
• Excellent verbal and written communication skills
• Focused and productive
• Good judgment for business, technical, and social issues
• Honesty
• Positive
• Professionalism
• Readily takes direction
• Teamwork
• Troubleshooting