Desktop Support Analyst I

Ambit Energy

(Plano, Texas)
Full Time Weekends Travel Required
Job Posting Details
About Ambit Energy
Ambit Energy provides electricity and natural gas services in deregulated markets across the United States, primarily marketed through a direct sales channel of more than 400,000 Independent Consultants.
Responsibilities
* Provide first level support to Ambit’s internal technology users covering the following technologies: * Microsoft network * Windows PC operating systems * Windows Office suite * Common desktop apps; Adobe Acrobat, FTP, Browsers, etc. * Printers * PC Hardware * Receive, coordinate, prioritize and resolve user ticket requests via phone, instant messaging and remote connection technologies, sitting for extended time frames in a help desk job position * Provide Active Directory user administration * Participate in on-call rotation * Must be able to work weekends as needed * Prioritize and manage the ticket queue * Communicate task status * Contribute to technical documentation * Complete assigned tasks on time * Follow Ambit’s processes * Complete tasks with appropriate oversight
Ideal Candidate
**Required Skills** * Adept at supporting Windows PC Operating Systems * Familiar with the MS Office suite * Familiar with Active Directory User administration * Familiar with Microsoft networking * Ability to work well within a team * Strong interpersonal and communication skills * Outstanding organizational and time management * Solid analytical and problem-solving skills * Ability to manage competing priorities * Self-directed learning * Must be able to lift 50 pounds * Must pass DMV driving record check; clean record is required * Must be available to work in both office locations in Dallas and Plano as needed **Core Qualifications and Expectations** * Understand Ambit’s business * Ambitious and self-motivated * Attention to detail * Consistency * Courage * Creativity * Customer-service mindset * Engagement and physical attendance is an essential element of the job * Enthusiasm * Entrepreneurial spirit * Excellent analytical and problem solving abilities * Excellent verbal and written communication skills * Focused and productive * Good judgment for business, technical, and social issues * Honesty * Positive * Professionalism * Readily takes direction * Teamwork * Troubleshooting
Plano, Texas
Skills Desired
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  • Administration
  • Adobe Acrobat
  • Browsers
  • Hardware
  • Help Desk
  • Microsoft Office Suite
  • Networking
  • Troubleshooting
  • Active Directory
  • FTP
  • Technical Documentation
  • Windows Operating System
  • Instant Messaging
  • PC Hardware

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