Technical Support Specialist

At AGCO you have a voice and the opportunity to impact our long-term success, as well as your own. As a Fortune 300 company and one of the global leaders in agricultural equipment manufacturing, we have an extensive network of over 9,200 dealers and serve more than 140 countries.

AGCO is currently seeking a Technical Support Specialist to join our team in Hesston, KS. The Technical Support Specialist will play a key part in the dissemination of accurate and prompt service direction to dealer and/or field service inquiries via telephone and the web for assigned AGCO products. Additionally, the Technical Support Specialist will work with trouble-shooting and diagnostics for all technical issues, and will then communicate in the forms of tele-service, web communication, service publications, and dealer service training (supplemental assistance only) with the dealers.

• Process inquiries related to product performance, reliability, product features, service administration, product training and warranty

• Structure responses in SOURCE (a technical information web database) consistent with defined standards governing incident content, quality and structure

• Use existing tools (SOURCE, Contact Management System, Knowledge, Technical Publications, etc.) to research technical solutions when said solutions are known

• Answer technical inquiries, create knowledge, and communicate with Product Performance, production plant visits, engineering center visits, and occasional visits to dealers, customers, and tradeshows

• A Bachelor's degree in Mechanical Engineering, Ag Engineering, or a related field and experience working with automotive, agricultural, or heavy equipment requiring a knowledge of electrical, mechanical, and/or hydraulic systems or a technical Associate's degree and experience repairing automotive, agricultural, or heavy equipment requiring a knowledge of electrical, mechanical, and/or hydraulic systems

• Basic computer knowledge, including Microsoft Office and Adobe

Preferred Qualifications of the Technical Support Specialist:

• 1+ years supporting or working at a dealership

• 1+ years of experience with Volt Ohms Meter (VOM), On-Board Diagnostics (OBD2), or any other type of related diagnostic tools

Education:

• High school diploma is required

• Bachelor's degree in Mechanical Engineering, Ag Engineering, or a related field is preferred