Mobile Device Sales and Service Specialist

Actionlink offers a unique model for in-store sales development, logistical implementation and functional built upon three pillars: Store Readiness, Staff Readiness and Shopper Readiness. Our strategic Staff & Customer related services allow us to model and scale selling strategies that support your business and deliver remarkable experiences to associates and customers that elevate your brand and drive sales.

As a Sales and Service Specialist, you would be representing a premier mobile device protection plan company. The Specialist will be responsible for achieving sales and repair goals within in an assigned store. The Specialist will be required to meet Key Performance Indicators, working closely with the host store team, the client team and cross-functional teams to ensure successful sales execution

• Customer Sales & Engagement – Takes ownership for enhancing the customer experience and impacts sales of mobile devices and protection plans during peak hours. Provide warranty service on mobile devices.
• Expertise - Maintain current knowledge of all hardware, product features, benefits, service plans, warranty programs and product availability.
• Sales Management – Utilize relationships built with store management and associates to increase product awareness. This would include ensuring that the kiosk is sales ready.
• Your Feedback – Collect and report visit data as well as competitive data in electronic call reports. Your feedback is reviewed by the client and is very valuable – your input may actually influence decisions made by the manufacturer.

• Experience selling mobile devices, one year preferred
• Strong sales experience with proven results
• Previous retail selling experience strongly preferred

Knowledge/Skills

• Technical acumen necessary to learn to successfully repair wireless handsets
• Excellent written and verbal communication skills
• Strong PC knowledge, including Office Suite
• Possess a high degree of initiative, exercises outstanding judgment, and exhibits a high level of creativity
• Must have reliable transportation
• Ability to work weekends and have a flexible schedule
• Must be willing to be held accountable to specific metrics

Education/Certification

• High School Diploma or Equivalent