Account Manager, Partner

Yext puts business on the map. The Yext Knowledge Engine™ lets companies manage their digital knowledge in the cloud and sync it to over 100 services, including Apple Maps, Microsoft Bing, Facebook, Google Maps, Instagram, Siri and Yelp. Yext Listings, Pages, and Reviews help businesses around the globe facilitate face-to-face and digital interactions that boost brand awareness, drive foot traffic, and increase sales.

We are looking for dynamic Account Managers to join our growing partner team. Account Managers will be responsible for new client implementation and relationship management as well as ensuring adoption and engagement with the Yext platform. Account managers will play an integral role in our business, building strong working relationships with each partner and driving annual renewals and up sells. Account Managers will work with cross-functional teams to accelerate usage and relay client needs.

* Manage between 75-100 active accounts at a given time (approximately $1-2 million dollars) * Build solid customer relationships and act as an important point of contact for customers’ day-to-day needs * On board clients to ensure optimal client experience * Collect and synthesize client feedback to deliver to management * Collaborate with Account Executives to uncover up sell opportunities * Deliver satisfied client relationships that result in references, case studies, and renewals * Partner with internal cross functional teams: Sales and operations to ensure customer goals and performance metrics are met. * Manage client expectations, keeping clients happy and expectations realistic * Stay abreast of industry news, innovations, trends and best practices * Conduct regularly scheduled client check in calls to determine how to maximize client satisfaction * Take ownership of the customer experience post-sales

**Basic Qualifications:** * BA/BS degree in marketing, business or related field * 2+ years of professional experience * Diligent attention to detail * Outstanding written and verbal communication skills * Ability to work with Account Executives to deliver client solutions **Preferred Qualifications:** * Ability to identify and escalate new business opportunities with existing clients * Strong analytical and problem solving skills * Exceptional organizational and communication skills- both verbal and written * Comfort working in a fast-paced, ever-changing environment * Successful multi-tasker with the ability to act autonomously * Die hard drive to make clients successful * Proficient in Microsoft Office Suite, particularly in Excel & PowerPoint * Background in sales/ marketing or in a role making recommendations to marketers * Local, Display and or SAAS Experience * Strong communication, analytical, time management and organizational skills * Ability to work independently and collaborate cross-functionally