Front Desk Agent - Mountain Thunder Lodge

Vail Resorts is the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations.

The primary responsibilities of a Front Desk Agent involve checking in and out of hotel guests & owners, creating walk-in reservations, answering phones and general guest questions while adhering to resort standards.

• Ensure standard of the day are posted and adhered to.
• Ensure that the Guest request log, welcome call log, and complaint log are completed and followed up.
• Own all guest requests and ensure they are followed up within 15 minutes of the request.
• Look at inventory and shift inventory if necessary. Review site tours and ensure housekeeping is aware of room to use.
• Ensure all registration cards have signatures, credit card swipes/ imprints, and are completed as necessary.
• Ensure all rooms are filed under the correct room number and name.
• Ensure bucket checks are done at least once per shift and all problems remedied before shift end.
• Ensure all F11 requests are logged in MOD report.
• Ensure all guest room moves are noted and completed and cancelled if applicable.
• Deliver amenities, luggage assist, maintenance duties
• Responsible for handling a cash bank, signing in and out.
• Must follow division resort grooming standards

• High school diploma
• At least 2 years previous customer service preferred, hotel experience preferred
• CO Drivers License preferred, satisfactory driving record preferred
• Able to communicate verbally and written in English -required
• Willing to work overnight shift, holidays and weekends - required
• Microsoft Office and LMS knowledge preferred