Front Desk Agent - Mountain Thunder Lodge

Vail Resorts is the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations.

The primary responsibilities of a Front Desk Agent involve checking in and out of hotel guests & owners, creating walk-in reservations, answering phones and general guest questions while adhering to resort standards.

- Ensure standard of the day are posted and adhered to. - Ensure that the Guest request log, welcome call log, and complaint log are completed and followed up. - Own all guest requests and ensure they are followed up within 15 minutes of the request. - Look at inventory and shift inventory if necessary. Review site tours and ensure housekeeping is aware of room to use. - Ensure all registration cards have signatures, credit card swipes/ imprints, and are completed as necessary. - Ensure all rooms are filed under the correct room number and name. - Ensure bucket checks are done at least once per shift and all problems remedied before shift end. - Ensure all F11 requests are logged in MOD report. - Ensure all guest room moves are noted and completed and cancelled if applicable. - Deliver amenities, luggage assist, maintenance duties - Responsible for handling a cash bank, signing in and out. - Must follow division resort grooming standards

- High school diploma - At least 2 years previous customer service preferred, hotel experience preferred - CO Drivers License preferred, satisfactory driving record preferred - Able to communicate verbally and written in English -required - Willing to work overnight shift, holidays and weekends - required - Microsoft Office and LMS knowledge preferred