Life Contact Center Representative - Trainee

Indiana Farm Bureau Insurance has protected fellow Hoosiers since 1934. Organized by Indiana Farm Bureau, Inc., our family of companies has grown to include insurance products for auto, life, home, business and farm. Banking and other financial services and products are also available.

Learns to provide distinctive customer service and presents a professional corporate image. Provides service to our Agents and insureds/owners in a call center environment for the Life Division.

* Learns to receive incoming calls, and provides assistance on new business, policy service, marketing, underwriting and claims. * Works with Team Leader and staff to become familiar with how to properly document customer * service interactions. * Learns to do minimal task processing including, but not limited to, tasks initiated from phone calls, such as removing * policies from EFT, sending forms, address changes, and phone number changes. * Learns to complete other department tasks in between phone calls such as policy delivery requirements. * Must acquire knowledge of all products, systems, and procedures used in the Life Contact Center. * Performs other duties as assigned by management.

**Minimum Requirements:** * Education: Requires a High School diploma or GED equivalent. * Experience: Prior customer service and/or call center representative experience required. **Knowledge / Skills:** * Requires the ability to be professional in verbal and written communications. * Requires the ability * to speak clearly and distinctly over the telephone as well as listen intently. * Requires the ability to take complete notes, use appropriate systems for research, and transfer calls to appropriate areas. * Must have the visual and hearing capabilities to utilize computer and telephone systems for essential job functions. Requires adequate keyboarding skills to complete essential job functions. * Requires the ability to learn and retain various processes and procedures relating to the Life Division. * Must possess/develop ability to multi-task as well as develop organizational skills as well as prioritize * work when performing the various tasks of the department and the job. * Requires the ability to maintain confidential material. Incumbent will have access to confidential file information, which can include client’s personal, medical, financial, moral, and protected health information.