Technical Analyst Associate

At TriZetto, we know that a company is nothing without its associates. That’s why we strive to attract and keep the best in the business. To do that, we’ve created a culture that values, rewards, and nurtures the people who make TriZetto run. We offer our associates a number of opportunities to further develop their career, including Associate Professional Development, Leadership Development Program, and TriZetto Academy.

Technical Analyst Associate Providing technical support to internal and external customers to resolve problems while building and maintaining strong customer relations and partnerships.

- Troubleshooting, testing and resolving reported production support or data issues. - Maintaining internal and external customer reported questions, problems, and resolution following issue management procedures. - Managing a workload of technical support issues on timely basis and providing status to external users and internal staff according to the SLA (service level agreement).

- High school diploma, GED Certificate or equivalent. - Minimum of two years' related experience. Experience in customer service and/or help desk preferred. - Good understanding of clearinghouse operations and healthcare revenue cycle management. - Knowledge and understanding of HIPAA X12 and EDI transactions. - Exceptional written and verbal communication skills. - No travel.